IT Support Specialist

6 days ago


Miami, Florida, United States Femwell Group Health Full time
About Femwell Group Health

Femwell Group Health is a leading management services organization that supports hundreds of physicians in Florida. Our mission is to help physicians run their practices more efficiently and provide better care for their patients.

Job Summary

We are seeking an IT Support Desk Technician 2 to provide advanced technical support to our computer equipment, users, and IT administrators. The successful candidate will be responsible for troubleshooting issues, performing software and hardware upgrades, and maintaining equipment inventory.

Key Responsibilities
  • Provide technical support to users experiencing problems with hardware, software, networking, and other computer-related technologies
  • Log and track all issues using a ticket tracking system
  • Perform troubleshooting and resolve issues in a timely manner
  • Assist in software and hardware upgrades and new installations
  • Maintain equipment inventory and ensure accurate tracking
  • Support Office 365 and Microsoft Exchange email environments
  • Assist in maintaining the IT Server Room and closets
  • Develop and recommend cost-effective technical support improvements
Requirements
  • High School Diploma
  • 2-year College Diploma preferred
  • Knowledge of hardware and networking
  • Proficient in Windows
  • A+ certification (plus, not required)
Work Environment

The IT Support Desk Technician 2 will work in a normal office environment with a hybrid schedule (3 days onsite, 2 days remote). The position requires the ability to lift and move up to 25 pounds and to work in a fast-paced environment.



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