IT Support Specialist
3 days ago
We are seeking an experienced IT Support Specialist to join our team in Miami, FL. The successful candidate will provide second-tier support to end users of PCs, servers, and mainframe applications and hardware.
Key Responsibilities:- Provide technical support to end users via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues
- Install, configure, and maintain computer systems and software
- Collaborate with network services, software systems engineering, and applications development teams to restore service and identify core problems
- Travel to or remotely access CBP sites to troubleshoot and repair servers
- Provide Tier I and II local area network (LAN) support
- Interface with the Network Operations Center (NOC) and Security Operations Center (SOC) for support of domain name system (DNS), Windows Internet Naming Service (WINS), and Proxy
- Minimum of 2 years of documented experience performing the responsibilities identified in the above description in a government or government-support role
- Excellent communication skills
- Comfortable working in a combined government/contractor team environment
- Proficiency in Microsoft Office
- Ability to communicate effectively with all levels of employees and outside contacts
- Strong interpersonal skills and good judgment with the ability to work alone or as part of a team
- Qualified candidates must be able to obtain a Customs and Border Patrol (CBP) clearance (Suitability)
- Must have a current and favorably adjudicated Secret or Top Secret Clearance
Please note that all job offers in connection with a covered contract will be contingent upon providing proof of vaccination prior to your anticipated start date.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V.
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