Computer Support Specialist

2 months ago


Miami, Florida, United States Recruiter Full time
Job Title: Computer Help Desk Support

We are seeking a skilled Computer Help Desk Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Job Summary:

The Computer Help Desk Support Specialist will be responsible for handling high volumes of customer inquiries, resolving technical issues, and providing technical support via phone, email, and remote access. The ideal candidate will have excellent communication skills, a strong understanding of computer systems and software, and the ability to work independently in a fast-paced environment.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and remote access
  • Resolve technical issues and troubleshoot computer problems
  • Document and track customer interactions and issues
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with new technologies and software
Requirements:
  • Bachelor's degree in Computer Science or related field
  • 2+ years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Strong understanding of computer systems and software
  • Ability to work independently and as part of a team
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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