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Technical Support Specialist
2 months ago
DoorLoop is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in ensuring the happiness and longevity of our members by providing exceptional technical support and training.
Key Responsibilities:- Monitor and respond to new messages in the help center, and answer incoming support calls.
- Train and onboard new customers to our software.
- Diagnose and report issues for our dev team to fix.
- Solve basic to advanced technical issues ranging from general software questions to advanced API or 3rd party integrations.
- Provide technical support via phone, chat, email, and Zoom.
- Help create new articles and tutorials with screenshots, GIFs, and videos.
- Strong technical skills and computer savvy with excellent troubleshooting abilities.
- Problem-solving skills with a focus on finding the root cause of issues.
- Excellent communication and interpersonal skills with the ability to help and train others.
- Organized and focused with a willingness to adapt and change as the company grows.
- Fluent in English reading, writing, and speaking.
- Types at least 45 words per minute.
- Previous experience working in a SaaS company doing tech support, help desk, or IT is a major plus.
- Unlimited time off with unlimited personal, vacation, and sick days.
- No dress code, strict rules, or policies.
- Great equipment from ergonomic chairs, stand-up desks, Mac or PC laptops.
- 401k with 4% matching.
- Health insurance reimbursement of $200 per month, or $400 if you have a dependent.
- Company expense card and monthly stipend for business-related expenses.
- World-class training program.
- Monthly classes from our co-founders on investing in a diversified portfolio.
We are an equal opportunity employer with a non-biased interview process. You will work directly with our co-founder and director of customer success and receive training on the software. Salary is based on experience and ranges from $30,000 to $50,000 per year. There are great growth opportunities in this role as you move up to become a higher-level technician with time and experience.
