Desktop Support Specialist

16 hours ago

Miami, Florida, United States Merge IT LLC Full time
Job Title: Desktop Support Specialist

We are seeking a highly skilled Desktop Support Specialist to join our team at Merge IT LLC. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients in a fast-paced and dynamic environment.

Job Summary:

The successful candidate will have a strong background in desktop support, with experience in troubleshooting and resolving complex technical issues. You will be responsible for providing technical support and assistance to our clients, including desktop, software, and hardware installation, support, and distribution, as well as remote access technologies.

Key Responsibilities:
  • Provide technical support and assistance to clients, including desktop, software, and hardware installation, support, and distribution, as well as remote access technologies.
  • Troubleshoot and resolve complex technical issues, including PC hardware, PC operating systems, and office automation software.
  • Perform analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software, and hardware technologies, and associated problems.
  • Collaborate with the Desktop Services team to select and utilize appropriate tools and techniques for timely service delivery.
  • Work independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
  • Act as a technical liaison with user groups and other IT partners for systems support and implementation.
Requirements:
  • 2+ years of progressive experience in the desktop environment.
  • Advanced knowledge and understanding of Windows desktop operating systems.
  • Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems, and office automation software, with expert level knowledge in at least one area of specialization.
  • Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks.
  • Ability to perform troubleshooting and analysis of PC hardware, PC operating systems (Win95, WinNT, Win2000, WinXP, Windows 2007) and office automation software, with expert level knowledge in at least one area of specialization.
  • Ability to perform troubleshooting and analysis of Microsoft Office Suite of products including versions 2007 and 2010.
  • Intermediate knowledge and understanding of LAN environments.
  • Intermediate knowledge of communication protocols.
  • Intermediate knowledge of PC-to-Mainframe access.
  • Intermediate knowledge of LAN-based email systems (e.g., Outlook, MS Exchange).
  • Creativity and advanced problem-solving skills that lead to effective solutions to complex and varied problems.
  • A demonstrated ability to encourage and model positive cross-team partnerships.
Why Choose Merge IT LLC?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We would love to connect with you and explore how you can contribute to our team's success.

Merge IT LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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