Technical Support Specialist
2 days ago
At Gaumard Scientific, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring they receive timely and effective solutions to their technical issues.
Key Responsibilities:- Provide product-related support via various channels, including telephone, email, and web-based platforms.
- Document and track issues to ensure timely resolution and continuous improvement.
- Deliver training to customers on the use of medical simulators, utilizing various methods such as phone, WebEx, or classroom settings.
- Familiarize yourself with industry concepts, practices, and procedures to provide expert-level support.
- Collaborate with internal teams to resolve product-related issues and improve overall customer satisfaction.
- Bachelor's degree in Biomedical Engineering, Nursing, or a related field.
- Experience with workstation software and hardware installation, upgrades, and repairs.
- Proficiency in Windows operating systems, MS Office, and other relevant software applications.
- Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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