Field Support Specialist

2 days ago


Miami, Florida, United States Antech Diagnostics Full time
Job Title: Field Support Specialist

Join Antech Diagnostics, a leading provider of veterinary diagnostic solutions, as a Field Support Specialist. In this role, you will play a critical part in ensuring the successful installation, training, and ongoing support of our diagnostic systems and services.

Key Responsibilities:
  • Provide exceptional installation, training, and support services to customers, ensuring a seamless onboarding experience.
  • Collaborate with sales teams to identify customer needs and develop effective solutions.
  • Troubleshoot technical issues and provide timely resolutions to ensure minimal downtime.
  • Develop and maintain strong relationships with customers, understanding their unique needs and preferences.
  • Stay up-to-date with product knowledge and technical advancements to provide expert support.
Requirements:
  • 4+ years of relevant technical experience, preferably in veterinary diagnostics or a related field.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Intermediate knowledge of Microsoft Office Suite and other computer software.
  • Ability to travel extensively, up to 75% of the time, with frequent clinic visits and overnight stays.
What We Offer:
  • A competitive salary range of $58,600 - $68,000 annually.
  • A comprehensive benefits package, including medical, dental, vision, and 401(k) matching.
  • Opportunities for professional growth and development, with a focus on customer satisfaction and technical expertise.

At Antech Diagnostics, we are committed to making a positive impact on animal healthcare. If you are passionate about delivering exceptional customer support and have a strong technical background, we encourage you to apply for this exciting opportunity.



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