Executive Account Manager

3 days ago


Rochester, New York, United States Paylocity Full time
Job Title: Executive Account Manager

Paylocity is a leading provider of cloud-based HR and payroll software solutions, empowering businesses to streamline their HR and payroll processes, attract and retain top talent, and build a strong workplace culture.

We're seeking an experienced Executive Account Manager to join our team, providing exceptional support to our high-revenue clients. As a key member of our client success team, you'll work closely with our clients to understand their business needs and provide tailored solutions to meet their objectives.

Responsibilities:
  • Provide professional, knowledgeable, and reliable service to clients, ensuring their needs are met and exceeded.
  • Develop and maintain strong relationships with assigned clients, identifying business needs and aligning Paylocity solutions to meet their objectives.
  • Apply critical thinking and problem-solving skills to research, troubleshoot, and resolve client issues, ensuring timely and effective solutions.
  • Conduct proactive meetings with clients to identify business needs and maintain high satisfaction levels.
  • Maintain expert-level knowledge of Paylocity products and partnerships to ensure clients realize the maximum benefit of our system.
Requirements:
  • Bachelor's degree or applicable client services/industry experience.
  • Minimum 3 years' experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator.
  • Prior experience in project management or problem-solving preferred.
  • Experience in a help desk environment or software support highly desirable.
Preferred Skills:
  • Self-starter with the ability to handle multiple projects at once.
  • Excellent writing skills for business communications.
  • Strong interpersonal skills to communicate effectively with a multitude of personalities and work across the organization to resolve issues.

Paylocity is an equal-opportunity employer, committed to diversity and inclusion. We believe that our differences make us stronger and are dedicated to creating a workplace culture that values and respects all employees. If you're passionate about delivering exceptional client experiences and driving business growth, we encourage you to apply for this exciting opportunity.


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