Administrative Manager, Clinical Services Lead

4 weeks ago


Durham, North Carolina, United States Duke Health Full time
Job Summary:

We are seeking a highly skilled Administrative Manager to provide strategic administrative oversight for the clinical operations of the Division of Gastroenterology. This role will involve managing access management, clinic and endoscopy space management, and operations management. The successful candidate will lead and collaborate with DHIP and hospital leadership through the development and leadership of performance improvement activities and act as liaison between clinic/endoscopy sites, the three hospitals, the scheduling center and the GI Division.

Key Responsibilities:

Provide focused analysis, guidance and support to the Division Administrator and Clinical Chiefs on operational improvements and management of projects including clinic access, scheduling practices and guidelines, clinic and endoscopy space issues and special projects.
Serve as a project manager for interdisciplinary teams to design and implement strategies for enhancing performance.
Manage and coordinate clinical administrative activities involved in strategic planning, analysis and implementation of clinical operational objectives. Identify opportunities for improved performance by utilizing performance improvement techniques and methodologies.
Provide administrative direction and coordination in the formulation, interpretation and administration of current and long-range policies, procedures and programs for the Division of Gastroenterology.
Lead and establish performance improvement priorities in clinical performance, patient satisfaction, and productivity improvement processes.

Requirements:

Work requires a general business background generally equivalent to a bachelors degree in a business-related field.
Work requires 6 years of related business or administrative experience to acquire competence in applying general personnel practices, accounting and budgeting principles and coordination of major administrative functions.
A master's degree in a related field, such as business or health administration, may be substituted for experience on a 1:1 basis.

Work Environment:

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays. Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

About Duke Health Integrated Practice:

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

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