Field Service Technician I
4 days ago
We are seeking a highly skilled Field Service Technician to join our Security Enterprise Solutions team at Leidos, Inc. As a Field Service Technician, you will be responsible for providing technical support and maintenance services to our customers worldwide.
Key Responsibilities- Perform customer support activities involving the installation, modification, and repair of complex security equipment and systems.
- Conduct on-site installation and testing of equipment to ensure proper working order.
- Isolate equipment start-up malfunctions and take corrective action.
- Perform ad-hoc and predetermined work assignments with instructions.
- Follow all established guidelines, procedures, and policies.
- Work on assignments that are semi-routine in nature, requiring the ability to recognize deviation from accepted practice.
- Manage resources, maintain schedules, and coordinate all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs).
- Work in a customer environment with systems operated in a 24/7 environment, requiring immediate response times.
- Accept and update work orders in CRM systems such as Salesforce, Maximo, and GURU.
- Related trade experience (electrical, electronic, mechanical) or military training (electrical, mechanical, electronics).
- Minimum of 2 years of experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
- Excellent communication skills and a strong orientation for customer focus and teamwork.
- Ability to pass an in-depth background check (TSA eQIP).
- Excellent organizational, communication, and interpersonal skills with the ability to multitask several projects at once.
- Excellent customer service skills and the ability to handle stressful situations.
- Self-motivated, reliable, and accountable individual.
- Ability to lift/carry 50 lbs.
- Ability to push/pull 200 lbs.
- Ability to move/manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks, or other devices.
- Ability to work safely and follow safety precautions in extreme environments.
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