Field Service Technician I

4 days ago


Tampa, Florida, United States 00100 LEIDOS, INC. Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our Security Enterprise Solutions team at Leidos, Inc. As a Field Service Technician, you will be responsible for providing technical support and maintenance services to our customers worldwide.

Key Responsibilities
  • Perform customer support activities involving the installation, modification, and repair of complex security equipment and systems.
  • Conduct on-site installation and testing of equipment to ensure proper working order.
  • Isolate equipment start-up malfunctions and take corrective action.
  • Perform ad-hoc and predetermined work assignments with instructions.
  • Follow all established guidelines, procedures, and policies.
  • Work on assignments that are semi-routine in nature, requiring the ability to recognize deviation from accepted practice.
  • Manage resources, maintain schedules, and coordinate all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs).
  • Work in a customer environment with systems operated in a 24/7 environment, requiring immediate response times.
  • Accept and update work orders in CRM systems such as Salesforce, Maximo, and GURU.
Requirements
  • Related trade experience (electrical, electronic, mechanical) or military training (electrical, mechanical, electronics).
  • Minimum of 2 years of experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
  • Excellent communication skills and a strong orientation for customer focus and teamwork.
  • Ability to pass an in-depth background check (TSA eQIP).
Preferred Qualifications
  • Excellent organizational, communication, and interpersonal skills with the ability to multitask several projects at once.
  • Excellent customer service skills and the ability to handle stressful situations.
  • Self-motivated, reliable, and accountable individual.
  • Ability to lift/carry 50 lbs.
  • Ability to push/pull 200 lbs.
  • Ability to move/manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks, or other devices.
  • Ability to work safely and follow safety precautions in extreme environments.


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