IT Support Technician I

2 weeks ago

Tampa, Florida, United States Seminole Gaming Full time
Overview

At Seminole Gaming, we pride ourselves on providing an exceptional experience for both our guests and our employees. Our expansive property is a leading entertainment venue in Central Florida, featuring a variety of gaming options and top-notch amenities. We are committed to delivering unparalleled service, ensuring that every interaction reflects our dedication to excellence.

Our Commitment to Service:

We believe in treating our guests like family. Our staff is dedicated to providing the highest level of service, and we extend that same commitment to our employees through competitive benefits and a supportive work environment.

Benefits & Perks:

We offer a comprehensive benefits package that includes Medical, Dental, Vision, and Life Insurance, a 401K plan, Paid Time Off, and an Annual Bonus Opportunity. For a complete list of our benefits, please refer to our official resources.

Appearance Standards:

Maintaining a professional appearance is crucial in creating a positive impression. Our guidelines prohibit unnatural hair colors, visible offensive tattoos, and certain types of piercings. Specific standards may vary by department.

JOB DESCRIPTION

Responsibilities

The IT Support Technician I is responsible for delivering technical assistance and support to staff utilizing computers and related equipment. This role involves troubleshooting and diagnosing reported issues, gathering data to assess staff needs, and utilizing that information to evaluate system and network requirements. Additionally, the technician will assist in user training for new hardware and software implementations.

Key Responsibilities Include:

  • Adhering to company policies and procedures.
  • Receiving, configuring, installing, and supporting computer hardware and peripherals within a networked environment.
  • Troubleshooting, diagnosing, and resolving hardware and software issues for users.
  • Assisting IT staff with the rollout of network, operating system, and software updates.
  • Utilizing diagnostic tools and software for routine maintenance and upgrades on computers and network hardware.
  • Performing additional departmental duties as assigned by management.
  • Ensuring a clean, safe, and hazard-free work environment.

Qualifications

  • High School diploma, GED, or equivalent is required.
  • An Associate's Degree in a computer-related field is preferred.
  • A minimum of one year of experience in computer hardware support and maintenance is required.

Work Environment:

  • Work is typically performed in an office setting, with occasional exposure to casino environments where factors such as secondhand smoke and noise may be present.
  • Employees are frequently required to stand, walk, and lift up to 30 pounds. Specific vision abilities required include close, distance, and peripheral vision.

Native American Preference Policy:

In accordance with our commitment to diversity, preference in hiring is given to members of the Seminole Tribe and other federally recognized Native American Tribes who meet job qualifications.

Employment Process:

Candidates must successfully complete a background check as part of the employment process, which may include credit checks, criminal background checks, and drug screening.

Disclaimer: This job description is intended to provide an accurate reflection of the current role, but management reserves the right to modify job responsibilities as necessary.

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