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Administrative Associate

1 month ago

Albany, New York, United States Internal Revenue Service Full time
Job Summary

We are seeking a highly organized and detail-oriented Administrative Associate to join our team at the Internal Revenue Service. As an Administrative Associate, you will provide support to multiple managers and groups, performing administrative tasks and case processing functions.

Key Responsibilities
  • Validate and input information to open, assign, transfer, and close cases using various business unit case management automated systems.
  • Verify completeness and accuracy of case controls to ensure compliance with established business unit procedures and formats.
  • Identify and resolve inconsistencies shown on the Related Return Report, Inventory Validation Listing, or other inventory reports.
  • Extract and analyze data to monitor statutes and alert the group manager and technical employees to ensure protection of the Government's interest.
  • Maintain and update various manual and automated tracking systems used in processing cases.
  • Retrieve reports and technical material from business unit automated systems related to taxpayer cases.
Requirements
  • One year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service.
  • Experience providing clerical and admin support to managers and groups.
  • Experience operating a variety of software systems to prepare documents, input data, compile/generate reports, and monitor administrative controls.
  • Experience responding/referring taxpayer/customer complaints and inquiries.
  • Experience with using internal regulations, manuals, and directives pertaining to clerical and administrative policies and practices.
  • Experience applying grammar, spelling, and punctuation to prepare reports and correspondence.
Special Requirements

In addition to the experience and/or education requirements, applicants must demonstrate a typing proficiency of 40 words per minute.

Applicants must be able to demonstrate a minimum typing speed of 40 words per minute (based on a 5-minute sample with three or fewer errors).

For this position, you may be asked to participate in a performance test, present a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying your proficiency.