Administrative Support Specialist

10 hours ago

Albany, New York, United States Northern Rivers Family of Services Full time
Job Summary

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Northern Rivers Family of Services. As an Administrative Support Specialist, you will provide daily administrative support to residential program staff, ensuring the efficient and organized operation of the program.

Key Responsibilities
  • Support the referral, intake, and discharge processes
  • Coordinate visitations across the residential campus
  • Coordinate the onboarding of new staff and staff at the end of employment or status change
  • Coordinate IT service requests and needs of the program and staff
  • Assist staff in understanding computer programs used by the agency and program
  • Engage with callers with a kind, caring, and positive attitude
  • Manage Level of Difficulty paperwork
  • Assist counties with billing and program questions
  • Facilitate third-party reviews for service plan review meetings
  • Assist the Executive Program Director with reviewing information and submissions in Connections systems
  • Compile data related to admissions and discharges on a monthly basis
  • Compile data in a report summarizing office census, location, and bed availability of Residential Census on a monthly basis
  • Order office supplies
  • Facilitate communication among parents, guardians, visitors, youth in care, clinical, child care, medical, supervisory, and other agency staff
  • Protect confidentiality by monitoring record cabinets and following release of information guidelines
  • Maintain clinical records and information sheets from admission to discharge
  • Type/transcribe clinical dictation, reports, letters, and assessments
  • Provide support services to residential administrative staff
  • Coordinate quarterly case planning/treatment reviews for all youth in care
Requirements and Education

Requires a High School Diploma and at least three to five years of related experience, or an Associate's degree and one to two years of experience, or a Bachelor's degree and less than one year of experience.

Benefits

We offer a comprehensive benefits package, including health care, tuition reimbursement, paid time off, holiday pay, 401(k) plan, life insurance, loan repayment assistance, and free training/CEU opportunities.

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