Client Success Manager
2 weeks ago
Company Overview:
iHeartMedia is at the forefront of the audio revolution, recognized as the leading audio company in America. We engage with 90% of the U.S. population each month, boasting a reach that surpasses any other audio entity, including the largest television networks and ad-supported music streaming services. Our achievements include:
- Dominance in #1 rated markets exceeding the combined totals of the next two largest radio firms;
- Leading podcast publisher with more downloads than the second and third largest combined;
- Home to many of the most beloved on-air personalities and podcast influencers in the country;
- Creators of renowned live music events, such as the iHeartRadio Music Festival and iHeartRadio Music Awards;
- #1 streaming radio digital service in the nation;
- A social media presence that is seven times larger than the next audio service;
- The only comprehensive audio advertising technology stack in the industry, providing unmatched data, targeting, and attribution capabilities.
We are committed to reflecting the diversity of the communities we serve through our programming and our workforce. Our core values emphasize collaboration, curiosity, respect, and innovation.
Role Overview:
We are seeking a dedicated Client Success Manager to join our dynamic team. This role is pivotal in managing a comprehensive portfolio of post-sale Podcast and Digital business, ensuring strategic execution across our digital product suite, which includes podcasting, audio, social media, video, and display media.
Key Responsibilities:
- Collaborate with various internal teams to ensure that sold programs are executed in line with operational and sales objectives.
- Act as the primary contact for clients post-sale, leading all internal and external communications, and ensuring timelines and deliverables are met.
- Continuously optimize client campaigns to enhance performance against established benchmarks.
- Oversee the full delivery of booked digital, social, and podcast deliverables.
- Work closely with operations to troubleshoot any issues related to creative or tracking.
- Coordinate with billing and finance teams to ensure timely reconciliation of accounts.
- Deliver insightful post-campaign analyses by partnering with internal experts to create comprehensive reports and recommendations.
- Stay informed on industry trends and share relevant updates with clients and internal teams.
Qualifications:
- Proficient in Microsoft Office and various social media platforms.
- Up-to-date with digital marketing trends and strategies.
- Experience in digital media campaign reporting.
- Strong project management skills with the ability to manage multiple tasks effectively.
- Exceptional organizational skills and attention to detail.
- Ability to thrive in a fast-paced environment while maintaining composure under pressure.
- Excellent interpersonal skills for effective collaboration.
- 2-3 years of relevant media experience.
What We Value:
- Respect for all individuals and a commitment to fostering a respectful workplace.
- Ability to work independently while demonstrating initiative.
- Understanding of key business drivers and their impact on team performance.
- Capability to identify opportunities for improvement and growth.
- Confidence in problem-solving and decision-making.
- Ability to manage sensitive information and influence stakeholders.
Compensation:
Salary will be determined based on various factors, including experience and qualifications.
Benefits:
iHeartMedia offers a flexible benefits package designed to meet the diverse needs of our workforce, including medical, dental, and vision coverage, life insurance, paid time off, a 401K plan, and an Employee Assistance Program.
We are committed to building a diverse and inclusive workplace and welcome applications from all qualified candidates.
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