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Client Success Manager

2 months ago

Chicago, Illinois, United States Black Spectacles Full time
Job Overview

At Black Spectacles, we are on a mission to empower the architecture community, and we are in search of a Client Success Manager to enhance client satisfaction, foster robust relationships, and drive our expansion.

We seek individuals who:

  • Have a deep passion for architecture and aspire to make a significant impact in the Architecture and Design sector.
  • Embrace accountability - confident in owning their responsibilities.
  • Are willing to take calculated risks and inspire others to do the same.
  • Adopt a world-class mindset in all endeavors.
  • Create an environment where ideas can be freely shared.
  • Prioritize the well-being of their colleagues.

If this resonates with you, we would love to connect.

Black Spectacles is a dynamic team of 25, with plans to expand to 50 in the coming years, dedicated to helping architects excel in their careers and achieve remarkable outcomes for the architecture community.

Joining Black Spectacles means being part of a team that embodies and celebrates our core values daily. You will witness the direct impact of your contributions, enjoy the flexibility of remote work year-round, and engage with colleagues through company retreats.

We take pride in being recognized by Great Place to Work and Built In as an outstanding workplace, acknowledged by the American Institute of Architects for our national influence on the architecture profession, and featured by Inc Magazine as one of the fastest-growing companies in the nation.

Role Responsibilities

We are looking for a driven and ambitious professional to join our team as a Client Success Manager. In this position, you will be tasked with managing and nurturing client relationships, driving sales initiatives, and meeting revenue objectives. As a Client Success Manager, you will be pivotal to our organization's growth and success.

Key Duties

  • Establish and maintain strong client relationships, gaining insights into their needs and goals.
  • Identify and pursue new business prospects, including outreach and cold calling.
  • Craft and deliver compelling sales presentations and proposals to potential clients.
  • Collaborate with internal teams to ensure client satisfaction and successful project execution.
  • Work closely with leadership to enhance sales materials, presentations, systems, and processes for optimal efficiency and effectiveness.
  • Utilize HubSpot to streamline sales workflows, monitor sales metrics, and manage client relationships effectively.
  • Engage in industry events and networking opportunities to broaden the client base.
  • Continuously update knowledge of industry trends, competitors, and market dynamics.
  • Meet sales targets and objectives set by management.
  • Conduct regular business reviews with clients to identify areas for enhancement and upselling opportunities.

Qualifications

  • 3+ years of experience as a Client Success Manager, preferably in educational technology or related fields.
  • Demonstrated success in surpassing sales targets in a B2B context.
  • Familiarity with HubSpot or similar CRM platforms is advantageous.
  • Exceptional communication, negotiation, and presentation abilities.
  • Bachelor's degree in Business, Marketing, or a related discipline.
  • Remote candidates are welcome to apply.
  • Willingness to travel as necessary for client meetings, industry events, and team gatherings.

Perks

  • Comprehensive health, dental, and vision insurance through Blue Cross Blue Shield, along with short-term and long-term disability and life insurance.
  • Flexible Savings Accounts and Health Savings Accounts.
  • 401(k) retirement savings plan with company matching.
  • Employee referral incentives.
  • Three weeks of paid vacation.
  • Team-building events and semi-annual gatherings.

If you are prepared to advance your career and make a meaningful impact at Black Spectacles, we invite you to submit your resume and share your interest in this role. We look forward to reviewing your application.

Black Spectacles is an equal opportunity employer.