Current jobs related to Client Success Strategist - Chicago, Illinois - Eclaro

  • Senior Client Growth Strategist

    3 days ago

    Chicago, Illinois, United States BairesDev Full time

    At BairesDev, we've been pioneering technology projects for over 15 years, delivering cutting-edge solutions to leading companies like Google and innovative startups in Silicon Valley.Our diverse 4,000+ team, comprised of the world's Top 1% of tech talent, works remotely on roles that drive significant impact globally.When you apply for this position, you're...

  • Senior Product Strategist

    7 days ago

    Chicago, Illinois, United States InterSources Full time

    Senior Product StrategistWe are seeking a seasoned Senior Product Strategist to lead our product development efforts. As a key member of our team, you will be responsible for defining and delivering our product roadmap, ensuring alignment with our business goals and customer needs.Key Responsibilities:Develop and maintain a deep understanding of our...

  • UX Strategist

    3 weeks ago

    Chicago, Illinois, United States ICONMA Full time

    Job Title: UX Designer/Lead StrategistJob Summary: We are seeking a highly skilled UX Designer/Lead Strategist to join our team at ICONMA. As a key member of our design team, you will be responsible for creating world-class user experiences for large-scale enterprise programs.Key Responsibilities:Develop and implement UX strategies that drive business growth...

  • E-commerce Search Strategist

    2 weeks ago

    Chicago, Illinois, United States Zenith Full time

    Job Title: E-commerce Search StrategistZenith is seeking an experienced E-commerce Search Strategist to join our team. As a key member of our commerce search team, you will be responsible for building and maintaining effective relationships with clients, supervising a dedicated team, and creating, optimizing, and executing client e-commerce initiatives.Key...

  • Wealth Strategist

    2 weeks ago

    Chicago, Illinois, United States Fidelity Investments Full time

    Job Title: Wealth StrategistAre you a skilled financial professional looking to take your career to the next level? Do you have a passion for helping individuals and families achieve their financial goals? We have an exciting opportunity for a Wealth Strategist to join our team at Fidelity Investments.About the RoleAs a Wealth Strategist, you will be...

  • Lead Tax Strategist

    2 months ago

    Chicago, Illinois, United States Gpac Full time

    A prominent CPA firm is seeking to enhance its team with a Lead Tax Strategist. This reputable and expanding organization provides clients with invaluable insights and proficiency in taxation. With the firm's recent growth, there is a chance for a Lead Tax Strategist to become part of a dedicated and dynamic team.Key Responsibilities of the Lead Tax...

  • Content Strategist

    1 week ago

    Chicago, Illinois, United States Eliassen Group Full time

    Job Title: Content StrategistJob Summary:We are seeking a highly skilled Content Strategist to join our team at Eliassen Group. As a Content Strategist, you will be responsible for developing and implementing content strategies that drive business results.Responsibilities:Develop and implement content strategies that align with business objectivesCollaborate...

  • Strategist, Performance Creative

    4 weeks ago

    Chicago, Illinois, United States Dentsu Creative Full time

    Job Title: Strategist, Performance CreativeWe are seeking a highly skilled Strategist, Performance Creative to join our team at Dentsu Creative. As a key member of our team, you will play a critical role in driving business growth and success through data-driven creative strategies.About the Role:The Strategist, Performance Creative will be responsible for...

  • Senior LinkedIn Marketing Strategist

    2 weeks ago

    Chicago, Illinois, United States Directive Consulting Full time

    Job Title: Senior LinkedIn Marketing StrategistWe are seeking a highly skilled Senior LinkedIn Marketing Strategist to join our team at Directive Consulting. As a key member of our digital marketing team, you will be responsible for developing and executing comprehensive LinkedIn marketing strategies for our clients.Key Responsibilities:Develop and implement...

  • Corporate HR Strategist

    6 days ago

    Chicago, Illinois, United States Metropolitan Family Services Full time

    We are seeking a Corporate HR Strategist to provide HR services to various locations in the Chicago and DuPage County area. At Metropolitan Family Services, our vision is to create a brighter future for families in need. As a key member of our team, the Corporate HR Strategist will play a vital role in shaping our HR function and driving business results.Job...

  • Digital Media Strategist

    1 week ago

    Chicago, Illinois, United States Publicis Groupe Full time

    Job Description:Epsilon is seeking a highly skilled Digital Media Strategist to join our team. As a Digital Media Strategist, you will play a pivotal role in driving client success by developing strategies that align with client business objectives.Key Responsibilities:Work closely with the digital media team to apply an understanding of client objectives,...

  • Financial Strategist for Food Program

    2 weeks ago

    Chicago, Illinois, United States Compass Group, North America Full time

    Job SummaryThe Financial Strategist for Food Program will lead the financial strategy, analysis, and oversight for E15's food program team, managing a $130M food program for a Fortune 5 global client.This role will analyze the program's financial performance, prepare detailed business reports, oversee project invoicing, and take full ownership of the...

  • Brand Experience Strategist

    2 weeks ago

    Chicago, Illinois, United States Create Chicago Full time

    Job Title:Brand Experience StrategistAbout Us:Create Chicago is a dynamic and creative environment where we bring brands to life through immersive and innovative experiences. We specialize in designing and executing strategic brand activations that connect with audiences on a deeper level. Our team of creative professionals work together to help companies...

  • Customer Success Strategist

    2 weeks ago

    Chicago, Illinois, United States Planhat Full time

    Unlock Value for Every CustomerAt Planhat, our mission is to empower businesses to achieve exceptional customer success. We're seeking a talented Customer Success Manager to join our team and help us redefine what customer success means in enterprise software.Our ApproachWe take a holistic approach to customer success, focusing on understanding our clients'...

  • UX Strategist Lead

    2 weeks ago

    Chicago, Illinois, United States ICONMA Full time

    Job Title: UX Strategist LeadWe are seeking a highly skilled UX Strategist Lead to join our team at ICONMA. As a key member of our design team, you will be responsible for leading the development of user-centered design solutions for our clients.Key Responsibilities:Lead the design process, working closely with cross-functional teams to deliver high-quality...

  • Experience Strategist

    1 month ago

    Chicago, Illinois, United States RAPP Full time

    RAPP Experience Strategist Job DescriptionWe are seeking an experienced Experience Strategist to join our award-winning team at RAPP Chicago. As a key member of our Strategy team, you will be responsible for developing and executing personalized brand experiences across the consumer journey.About RAPPRAPP is a global, next-generation precision marketing...

  • Digital Media Strategist

    1 week ago

    Chicago, Illinois, United States SRW Full time

    We're seeking a seasoned Digital Media Strategist to join our team at SRW. As a key member of our team, you'll be responsible for developing and executing paid media campaigns that drive engagement and sales for our clients.Key Responsibilities:Develop and execute paid media campaigns across social and digital channelsCollaborate with creative and strategy...

  • Industry Lead Retail Strategist

    1 week ago

    Chicago, Illinois, United States StartUs GmbH Full time

    Industry Lead Retail StrategistWe are seeking a highly skilled Industry Lead Retail Strategist to join our Global Vertical Team within StartUs GmbH. This role will play a critical part in developing senior business relationships and partnerships with key agencies and brands. Reporting directly to the Global Head of Verticals, the successful candidate will be...

  • Digital Marketing Strategist

    7 days ago

    Chicago, Illinois, United States VML Full time

    Job SummaryWe are seeking a highly skilled Digital Marketing Strategist to join our team at VML. As a Senior Analyst, you will play a key role in shaping the strategic direction of our clients' digital marketing strategies by providing data-driven insights that relate to business challenges.Key ResponsibilitiesManage projects to successful completion with...

  • Customer Success Strategist

    2 weeks ago

    Chicago, Illinois, United States Planhat Full time

    Unlock Value for Every CustomerWe're on a mission to redefine what customer success means in enterprise software. Our team helps businesses build their success around their clients, unleashing the capabilities of Planhat.Our RoleWe understand customers' problems and objectives deeply, then help solve them through the Planhat platform. When our clients are...

Client Success Strategist

2 months ago

Chicago, Illinois, United States Eclaro Full time
Customer Success Manager
Job Number:

Eclaro is currently seeking a Customer Success Manager for a leading data analytics firm. This is a direct hire opportunity.

Our client leverages product intelligence to provide their industry partners with wellness-oriented data solutions. If you are ready for a rewarding challenge, consider this opportunity.

Position Overview:
  • The Customer Success Manager will oversee a designated portfolio of clients based on the strategic requirements of the segment.
  • This pivotal role will manage multiple accounts in a dynamic, solution-oriented environment.
  • Responsible for renewing and expanding client relationships by serving as a 'trusted advisor'; developing a comprehensive understanding of their business, challenges, needs, and objectives to help them maximize value from the Client.
  • This role offers the chance to collaborate with clients and internal teams to educate, engage, and empower clients to meet their strategic objectives, reporting to the Manager of Customer Success within the Success Organization.
Responsibilities:
  • Become an expert in Client products and utilize this expertise to educate, coach, and mentor clients on our data, tools, and solutions.
  • Extract best practices across the client base and provide insights and recommendations based on those practices.
  • Independently manage customer retention and growth, including communication, system documentation, and addressing potential retention risks.
  • Oversee proactive communication and client interactions, including change management from a data and product perspective.
  • Formulate strategies to enhance engagement, facilitate adoption, and reduce churn to drive long-term account growth.
  • Foster strong customer advocates and champions.
  • Anticipate client needs and handle escalations raised by sales and support partners and the customer.
  • Serve as the voice of the customer by capturing and conveying client needs and feedback to Product and Data teams.
Required Qualifications:
  • BA / BS Degree in Business Administration or a related quantitative field.
  • 3-5 years of experience in customer-facing success, account management, sales, or strategic consulting; experience in enterprise software or SaaS is preferred.
  • Proven ability to communicate, present, and influence effectively at all organizational levels, including executive and C-level.
  • Demonstrated capability to creatively problem-solve and provide solutions that drive customer value with Client data and products.
  • Technical proficiency, analytical mindset, and intermediate or higher experience with Microsoft Excel and PowerPoint.
  • Self-motivated individual who manages time effectively and can complete tasks independently.
  • Ability to prioritize and multitask while maintaining professionalism and composure under pressure when addressing customer issues.
  • Strong interpersonal skills and experience in building collaborative relationships both internally and externally to ensure a seamless customer experience.
  • Positive, proactive, and team-oriented attitude.
  • Experience with syndicated data (preferred Client, The Nielsen Co., IRI, and/or data in a Consumer-Packaged Goods manufacturing context).
Preferred Skills:
  • Experience in Client, Retail, or Natural/Specialty Industry.
  • Familiarity with contract management systems such as DocuSign, Salesforce, or other CPQ management tools.
Salary: $80,000 - $89,000 / hr.

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.