Customer Service Lead Specialist

5 days ago


Grand Rapids, Michigan, United States Burlington Stores Full time

Overview

Burlington Stores is seeking a highly skilled and motivated Customer Service Lead to join our team. As a key member of our retail store staff, you will be responsible for delivering exceptional customer service and leading day-to-day customer service initiatives.

In this role, you will work closely with the Assistant Store Manager and Customer Service Supervisor to drive improvement of friendliness, speed of checkout, and customer feedback surveys. You will also be responsible for maintaining a neat and orderly front-end area, troubleshooting issues with registers and transactions, and coordinating meal and break periods.

We offer a competitive wage of $14 per hour, flexible hours, and an associate discount. Part-time associates may be eligible for benefits including medical coverage and a 401(k) plan. Our rapidly growing brand provides opportunities for training and development so our associates can grow with us.



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