Customer Service Support Specialist

2 days ago


Grand Rapids, Michigan, United States TSG - The Sheridan Group Full time
About the Role

We are seeking a Customer Service Support Specialist to join our team at TSG - The Sheridan Group. As a key member of our operations team, you will play a crucial role in ensuring seamless customer interactions and order processing.

Job Summary:

This position involves working closely with customers, preparing orders, and performing various clerical tasks. You will be responsible for maintaining accurate records, handling customer inquiries, and providing exceptional customer service.

Responsibilities:

  • Manage customer relationships and resolve any issues that may arise.
  • Prepare and process orders, including shipping and mailing instructions.
  • Assist with change orders and gather information for Account Managers.
  • Maintain customer standing instructions and profiles.
  • Perform other administrative tasks as required.

Requirements:

  • Minimum high school diploma or equivalent.
  • Excellent communication and organizational skills.
  • Ability to work effectively in a fast-paced environment.
  • Proficient with Microsoft Office Suite or related software.

Benefits:

  • A competitive salary range of $40,000 - $55,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with employer matching.

About TSG - The Sheridan Group:

TSG - The Sheridan Group is an equal opportunity employer committed to diversity and inclusion. We offer a dynamic and supportive work environment that encourages growth and development.



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