Customer Service Operations Lead

5 days ago


Grand Rapids, Michigan, United States SpartanNash Company Full time

At SpartanNash Company, we are seeking a highly skilled and dedicated Customer Service Operations Lead to join our team. This is a unique opportunity to lead and manage front-end operations in our store.

This role is responsible for providing and maintaining a high standard of customer service in the store's front-end operations, supervising and directing all front-end activities in the absence of the Customer Service Manager, and ensuring that operations run smoothly.

The ideal candidate will have excellent communication and leadership skills, be able to work independently, and possess a strong understanding of customer service principles and practices. As a Customer Service Operations Lead, you will play a key role in ensuring that our customers receive exceptional service and support.

We offer a competitive salary of $63,000 per year, based on national averages for similar positions. Additionally, you will be part of a dynamic and supportive team environment with opportunities for growth and professional development.

Key responsibilities of this role include:

  • Leading and managing front-end operations, including supervising sales floor associates and coordinating visual merchandising efforts
  • Ensuring a high level of customer satisfaction through effective communication and problem-solving skills
  • Providing training and coaching to front-end staff members to improve their knowledge and skills
  • Collaborating with other departments, such as customer service and operations, to achieve business objectives

We believe in recognizing and rewarding our employees' contributions to the company's success. Our benefits package includes comprehensive health insurance, retirement savings plan, paid time off, and opportunities for career advancement.



  • Grand Rapids, Michigan, United States Aqua Tots Swim School - AT 28th Street, LLC Full time

    Job OverviewAqua Tots Swim Schools Grand Rapids is seeking a highly skilled Customer Service Manager to lead our team and drive customer satisfaction. If you are an organized, results-driven individual with exceptional leadership abilities, we encourage you to apply.


  • Grand Rapids, Michigan, United States Valvoline Full time

    Job DescriptionWe are seeking a Customer Service Team Lead to join our team at Valvoline Instant Oil Change. As an Assistant Service Center Manager, you will play a crucial role in providing exceptional customer service and leading a high-performance team.


  • Grand Rapids, Michigan, United States Wintrust Financial Full time

    We are seeking a highly motivated and experienced Banking Operations Specialist to join our team at Wintrust Financial. As the Assistant Branch Manager, you will play a key role in delivering exceptional customer service and driving business growth.Company OverviewWintrust Financial is a leading financial holding company with approximately $50 billion in...


  • Grand Rapids, Michigan, United States Circle K Full time

    Company Overview:Circle K is a leading retail company committed to providing exceptional customer service and a fun, fast-paced work environment.Salary: $45,000 - $60,000 per year, depending on experienceJob Description:We are seeking a motivated and enthusiastic Customer Service Representative to join our team. As a key member of our store staff, you will...


  • Grand Rapids, Michigan, United States Sherwin-Williams Full time

    Company OverviewSherwin-Williams is a leading provider of coatings and related products to professional, industrial, commercial, and retail customers. We provide our employees with the opportunity to explore their curiosity and drive us forward.Job SummaryThis position involves receiving and preparing orders, as well as safely moving, loading, and delivering...


  • Grand Rapids, Michigan, United States Chervon North America Full time

    Job OverviewWe are seeking a highly detail-oriented and efficient Customer Service Team Lead to join our team at Chervon North America. This role will be responsible for managing consumer inquiries on social media, defining and implementing our approach to consumer engagement, and working closely with the Customer Service Social Team Lead to moderate social...


  • Grand Rapids, Michigan, United States 7-Eleven Full time

    Assist Customers with a SmileAre you passionate about delivering exceptional customer service? Do you take pride in providing a positive experience for every guest? As a valued member of our Speedway team, you'll have the opportunity to make a real difference in the lives of our customers. We're seeking a highly motivated and enthusiastic Customer Service...


  • Grand Rapids, Michigan, United States D&W Fresh Market Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, preparing coffee shop beverages and food, and operating a cash register in a timely and efficient manner.Key ResponsibilitiesPrepare Coffee Shop...


  • Grand Rapids, Michigan, United States AW Holdings Full time

    About Our TeamWe are a team of passionate and dedicated individuals who are committed to improving the quality of our patients' lives by offering unrivaled quality, consistency, and meticulously curated products that satisfy our customers' unique, individual needs.Our Mission:To shape the future of cannabis as a leading healthcare solution by delivering...


  • Grand Rapids, Michigan, United States YMCA of Greater Grand Rapids Full time

    The YMCA of Greater Grand Rapids is seeking a Customer Service Associate to join our team. This role is responsible for providing exceptional customer service to members in person and via phone.We offer a competitive salary range of $35,000 - $45,000 per year, based on experience and qualifications. In addition to a salary, we also offer a comprehensive...


  • Grand Rapids, Michigan, United States Suburban Inns Full time

    Embassy Suites Downtown Grand Rapids is a dynamic workplace with endless opportunities for growth and development. As a Customer Service Director, you will be responsible for delivering exceptional sales techniques and customer service, adhering to Suburban Inns and brand standards.About the Role:We are seeking an experienced professional to lead our...


  • Grand Rapids, Michigan, United States Bob's Discount Furniture Full time

    About Bob's Discount FurnitureWe are a leading furniture retailer dedicated to providing an exceptional customer experience. Our team of experts is passionate about helping customers find the perfect pieces for their homes.Job Summary:We are seeking a Customer Service Ambassador to join our sales team. As a key member of our team, you will be responsible for...


  • Grand Rapids, Michigan, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our customer-facing staff, you will provide exceptional service to our customers, ensuring their satisfaction and loyalty.About the RoleThis is a full-time opportunity that requires strong communication skills, problem-solving...


  • Grand Rapids, Michigan, United States SP+ Full time

    OverviewAt SP+, we are driven by our commitment to making every moment matter for a world on the go. We strive to put ourselves in the shoes of those we serve, ensuring that time is valued and respected.We are seeking a Customer Service Representative to join our team. As a key member of our operations, you will play a crucial role in delivering exceptional...


  • Grand Rapids, Michigan, United States Aimbridge Hospitality Full time

    At Aimbridge Hospitality, our goal is to provide exceptional service to our guests. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your responsibilities will include:Main Responsibilities:Greet and welcome all guests approaching the Front DeskMaintain proper operation of the telephone...


  • Grand Rapids, Michigan, United States Xtend Full time

    Job Title: Customer Service RepresentativeAbout Xtend:Xtend is a professional organization that provides exceptional client service while maintaining seamless relationships with our credit union partners. Our team members are committed to delivering outstanding support to our clients, and we're looking for talented individuals to join our team.Estimated...


  • Grand Rapids, Michigan, United States Valvoline Full time

    **About Us**At Valvoline, we're dedicated to providing top-notch service and exceptional customer experiences. As a Retail Service Operations Manager, you'll play a pivotal role in leading our team to deliver outstanding results.**Your Role**We're looking for an experienced Retail Service Operations Manager who can oversee the daily operations of our service...


  • Grand Rapids, Michigan, United States Bethany Christian Services Full time

    Bethany Christian Services, a leading international nonprofit organization, seeks a highly skilled and experienced Strategic Program Operations Lead to join our team. With over 75 years of history, we've grown from serving one child to partnering with communities in more than 30 states and several countries.In this vital role, you'll oversee the...


  • Grand Rapids, Michigan, United States Precision Aerospace Corporation Full time

    We are seeking a highly skilled Production Operations Lead to join our team at Precision Aerospace Corporation. This is a full-time position responsible for overseeing the daily operations of our night shift production team.About the JobThe Production Operations Lead will be responsible for managing the daily workload, resolving issues that arise during the...


  • Grand Rapids, Michigan, United States Valvoline Full time

    At Valvoline Instant Oil Change, we're on the hunt for a highly skilled and driven individual to take on the role of Lead Service Center Development Manager. This is an exciting opportunity to join our team and help drive business growth while developing your leadership skills.Job SummaryWe're seeking a results-driven professional to lead our service center...