Technical Support Services Lead
7 days ago
**Job Summary:**
Applied Innovation is seeking an experienced Field Service Manager to oversee our technical support services team in West Michigan. This is a full-time position that requires a strong leader with excellent organizational and communication skills.
**Responsibilities:**
- Lead a team of technical support specialists to provide exceptional customer service and support.
- Ensure optimal staffing levels to meet customer demands and respond to issues promptly.
- Work closely with the sales team to identify opportunities and develop strategies to drive revenue growth.
- Develop and implement processes to improve efficiency, productivity, and quality of service.
- Collaborate with other departments to achieve business objectives.
- Evaluate customer feedback and make necessary adjustments to ensure high-quality service delivery.
**Requirements and Qualifications:**
- Minimum of 5 years of experience in the industry or previous management experience.
- Valid driver's license and clean driving record.
- Excellent leadership, communication, and organizational skills.
- Ability to work independently and as part of a team.
**Benefits and Compensation:**
- Salary: Approximately $85,000 per year.
- Comprehensive benefits package, including health insurance, retirement plan, paid time off, and more.
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