Technical Support Services Lead

7 days ago


Grand Rapids, Michigan, United States Applied Innovation Full time

**Job Summary:**

Applied Innovation is seeking an experienced Field Service Manager to oversee our technical support services team in West Michigan. This is a full-time position that requires a strong leader with excellent organizational and communication skills.

**Responsibilities:**

  1. Lead a team of technical support specialists to provide exceptional customer service and support.
  2. Ensure optimal staffing levels to meet customer demands and respond to issues promptly.
  3. Work closely with the sales team to identify opportunities and develop strategies to drive revenue growth.
  4. Develop and implement processes to improve efficiency, productivity, and quality of service.
  5. Collaborate with other departments to achieve business objectives.
  6. Evaluate customer feedback and make necessary adjustments to ensure high-quality service delivery.

**Requirements and Qualifications:**

  • Minimum of 5 years of experience in the industry or previous management experience.
  • Valid driver's license and clean driving record.
  • Excellent leadership, communication, and organizational skills.
  • Ability to work independently and as part of a team.

**Benefits and Compensation:**

  • Salary: Approximately $85,000 per year.
  • Comprehensive benefits package, including health insurance, retirement plan, paid time off, and more.


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