Training and Strategy Specialist
1 week ago
The Training and Strategy Specialist role at The UPS Store #4687 focuses on the creation and execution of training initiatives and strategic plans aimed at optimizing store operations, enhancing employee capabilities, and improving customer experiences.
Key Responsibilities- Training and Development:
- Craft and present detailed training programs for both new hires and current staff.
- Facilitate workshops and educational sessions covering various elements of store management, customer engagement, and product expertise.
- Assess the success of training initiatives and implement necessary modifications.
- Strategic Planning:
- Formulate and execute strategic objectives to elevate store performance and meet business targets.
- Examine market dynamics and customer insights to pinpoint growth opportunities.
- Partner with store leadership to design and implement marketing and promotional strategies.
- Operational Excellence:
- Guarantee that store operations adhere to corporate standards and protocols.
- Track performance indicators and identify potential areas for enhancement.
- Introduce process optimizations to boost efficiency and minimize expenses.
- Team Leadership:
- Offer direction and support to store personnel, cultivating a constructive and efficient work atmosphere.
- Conduct performance assessments and provide constructive feedback to team members.
- Assist in the recruitment and integration of new staff.
- Customer Service:
- Encourage a customer-focused ethos within the store.
- Address escalated customer concerns and ensure satisfactory resolutions.
- Instruct employees on best practices for outstanding customer service delivery.
- Education and Experience:
- A degree in business administration, management, or a related discipline is preferred.
- Demonstrated experience in a retail or customer service leadership position.
- Background in training and development or strategic planning is highly advantageous.
- Skills:
- Exceptional leadership and interpersonal abilities.
- Strong communication and presentation skills.
- Analytical mindset with problem-solving capabilities.
- Proficiency in MS Office and other relevant software applications.
- Knowledge:
- Understanding of retail operations and industry best practices.
- Awareness of market trends and consumer behavior.
- Familiarity with training techniques and strategic planning methodologies.
- Personal Attributes:
- Highly organized with a keen attention to detail.
- Ability to work autonomously as well as collaboratively.
- Flexible and capable of managing multiple tasks simultaneously.
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