Training and Strategy Specialist

1 week ago


Nashville, Tennessee, United States The UPS Store #4687 Full time
Job Overview

The Training and Strategy Specialist role at The UPS Store #4687 focuses on the creation and execution of training initiatives and strategic plans aimed at optimizing store operations, enhancing employee capabilities, and improving customer experiences.

Key Responsibilities
  1. Training and Development:
    • Craft and present detailed training programs for both new hires and current staff.
    • Facilitate workshops and educational sessions covering various elements of store management, customer engagement, and product expertise.
    • Assess the success of training initiatives and implement necessary modifications.
  2. Strategic Planning:
    • Formulate and execute strategic objectives to elevate store performance and meet business targets.
    • Examine market dynamics and customer insights to pinpoint growth opportunities.
    • Partner with store leadership to design and implement marketing and promotional strategies.
  3. Operational Excellence:
    • Guarantee that store operations adhere to corporate standards and protocols.
    • Track performance indicators and identify potential areas for enhancement.
    • Introduce process optimizations to boost efficiency and minimize expenses.
  4. Team Leadership:
    • Offer direction and support to store personnel, cultivating a constructive and efficient work atmosphere.
    • Conduct performance assessments and provide constructive feedback to team members.
    • Assist in the recruitment and integration of new staff.
  5. Customer Service:
    • Encourage a customer-focused ethos within the store.
    • Address escalated customer concerns and ensure satisfactory resolutions.
    • Instruct employees on best practices for outstanding customer service delivery.
Qualifications
  1. Education and Experience:
    • A degree in business administration, management, or a related discipline is preferred.
    • Demonstrated experience in a retail or customer service leadership position.
    • Background in training and development or strategic planning is highly advantageous.
  2. Skills:
    • Exceptional leadership and interpersonal abilities.
    • Strong communication and presentation skills.
    • Analytical mindset with problem-solving capabilities.
    • Proficiency in MS Office and other relevant software applications.
  3. Knowledge:
    • Understanding of retail operations and industry best practices.
    • Awareness of market trends and consumer behavior.
    • Familiarity with training techniques and strategic planning methodologies.
  4. Personal Attributes:
    • Highly organized with a keen attention to detail.
    • Ability to work autonomously as well as collaboratively.
    • Flexible and capable of managing multiple tasks simultaneously.


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