Community Engagement Specialist

2 weeks ago

Andrews, United States Windstream Full time

Company Overview:

Windstream Holdings, Inc. stands as a premier provider of cutting-edge network communication and technology solutions tailored for consumers, small enterprises, large organizations, and carrier partners throughout the United States.

  • Operating under the Kinetic brand, Windstream delivers bundled offerings, which encompass high-speed internet, security services, voice communication, and digital television through an enhanced fiber optic network.
  • Windstream Enterprise excels as a managed services provider, offering strategic communication and security solutions to mid-sized businesses and large corporate clients.
  • Windstream Wholesale specializes in delivering high-capacity, high-performance networking solutions and services to telecom carriers, data centers, content providers, and enterprises.

The Windstream team is dedicated to providing innovative software and network solutions that connect individuals and empower businesses in a landscape of limitless opportunities.

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Key Responsibilities:

In this role, you will drive new sales initiatives and promote service upgrades through proactive community engagement. Your expertise will enable you to act as a consultant, discerning and addressing customer needs while delivering a personalized experience. You will serve as Kinetic's local representative, ensuring that customer service is approached with a personal touch.

Your duties will include:

  • Identifying and participating in branding and promotional events.
  • Utilizing marketing insights from the Regional Marketing Consultant.
  • Collaborating with sales leaders and operational teams to boost local community involvement.
  • Building and maintaining relationships with local homeowners' associations, real estate agencies, and other community stakeholders.
  • Keeping these groups informed about our services to ensure new residents are aware of Kinetic's offerings and commitment to the community.
  • Engaging actively with local chambers of commerce, civic organizations, charitable groups, and other community partners to enhance Kinetic's reputation as a vital community member.
  • Working closely with operations teams to address and resolve customer escalations promptly, ensuring a seamless customer experience.
  • Monitoring competitor activities and providing insights to the team.
  • Fostering strong relationships with other sales teams to ensure a unified approach in customer interactions.
  • Championing Kinetic's Local initiative by promoting local contact points and ensuring the community is aware of their local support team.

Qualifications:

The ideal candidate will possess:

  • The ability to manage multiple tasks with urgency.
  • Experience in creating and managing project plans and timelines to meet key deliverables.
  • Strong anticipatory skills to prioritize tasks effectively.
  • A self-driven, positive attitude with a focus on achieving performance metrics.
  • Excellent written and verbal communication skills.
  • A willingness to travel within the designated territory.
  • Comfort in public speaking and presenting to large groups.
  • Familiarity with telecommunications, broadband, and related technologies.
  • Experience in project management and customer service.
  • A college degree with 3-5 years of professional experience or 5+ years of relevant experience, or an equivalent combination of education and experience.

Minimum Requirements:

A high school diploma or equivalent is required, along with 1+ years of experience in sales, customer service, or a related field. College coursework or a degree may substitute for some experience as deemed appropriate. This position is safety-sensitive.

Physical Requirements:

  • Standing: Continuously 67-100%
  • Walking: Frequently 34-66%
  • Sitting: Occasionally 0-33%
  • Driving: Frequently 34-66%
  • Bending, Crouching, Pushing-Pulling, Carrying: Occasionally 0-33%
  • Lifting: Frequently 34-66% for weights up to 15 lbs, occasionally for weights over 15 lbs.

Equipment Used: Computer, Printer, Telephone, Cellular Phone

Benefits:

  • Medical, Dental, and Vision Insurance Plans
  • 401K Plan
  • Health & Flexible Savings Account
  • Life and AD&D Insurance Plans
  • Educational Assistance Program
  • Identity Theft, Legal, Auto & Home, and Pet Insurance

Windstream's Commitment:

Windstream is dedicated to fostering a workplace culture where innovation and belonging are fundamental to our success. We empower every team member to contribute their unique talents and perspectives, promoting an environment where creativity and innovation thrive. Together, we aim to build a more inclusive and connected future within our organization and the broader community.

Diversity and Inclusion:

Windstream celebrates the authenticity and uniqueness of our employees and their ideas. We are an equal opportunity employer, committed to providing consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law.

Note: Actual base pay for this position will depend on the candidate's primary work location and other factors, including relevant skills and experience.

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