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Bilingual Customer Support Specialist
2 months ago
Category :
Customer Service/Support
About TP
Teleperformance is a leading global provider of digital business services. We offer cutting-edge, digitally enabled solutions to assist the world's premier brands in optimizing their operations in impactful and sustainable manners.
With a workforce exceeding 500,000 dedicated and enthusiastic individuals fluent in over 300 languages, our extensive reach and local expertise empower us to positively influence our communities, clients, and the environment.
Advantages of working with TP include:
Comprehensive Training
$17 per hour plus bonuses
Full Benefits Package (Medical, Dental, Vision, 401k, and more)
Paid Time Off
Employee wellness and engagement initiatives
Teleperformance and You
Through a harmonious blend of advanced technology and personal interaction, coupled with profound industry knowledge and geographical insight, we simplify, expedite, and secure people's lives.
We assist organizations in swiftly adapting to evolving demands and are motivated to deliver excellence in all our endeavors.
As a vital member of our team, you will play a crucial role in achieving this goal.
In your capacity as the frontline representative, you will address customer inquiries and devise creative solutions, all within a collaborative and dynamic setting.
This role offers the opportunity to engage with individuals from diverse backgrounds, ensuring that each day presents new experiences.
As you progress and challenge yourself, you will uncover the potential to advance your career in numerous directions.
Did you know that our Chief Client Officer began her journey at Teleperformance as an agent and rose to the highest levels of the organization? At Teleperformance, the possibilities are limitless.
Your Responsibilities
As a Customer Service Representative, your primary duty is to discover innovative responses to a variety of inquiries, challenges, and concerns.
- Manage and respond to all customer inquiries with care
- Deliver exceptional customer service through attentive listening
- Handle confidential customer information with discretion
- Aim to resolve issues on the first contact by being proactive
- Communicate effectively with customers
We seek courageous individuals – those who are committed to delivering excellence in all our activities.
Qualifications:
Proficient in both Spanish and English
Minimum of 6 months of customer service experience
Must be at least 18 years old
Typing speed of 25 wpm
High School Diploma or GED
Comfortable with desktop computer systems
Strong oral and written communication skills
Logical problem-solving abilities
Availability for various shifts
Ability to navigate Windows operating systems
Strong organizational and prioritization skills
Be Part of Our TP Family
Our mission is to foster an environment where employees feel valued, inspired, and supported, enabling them to bring their best selves to work each day.
We believe that when employees are content and healthy, they are more productive, innovative, and engaged. We are dedicated to providing a workplace that promotes happiness and a healthy work-life balance.
Furthermore, we are committed to cultivating a culture of inclusion and diversity, where everyone feels welcomed and appreciated. Teleperformance is an Equal Opportunity Employer.
