Banking Customer Support Specialist

1 week ago


Andrews, United States Teleperformance USA Full time

Category :
Customer Service/Support
About Teleperformance:
Teleperformance is a leading global provider of digital business services. We specialize in delivering cutting-edge, digitally enhanced services that empower the world's top brands to optimize their operations in meaningful and sustainable ways.

With a workforce exceeding 500,000 dedicated individuals fluent in over 300 languages, our expansive reach and local presence enable us to positively impact our communities, clients, and the environment.


Benefits of Joining Teleperformance:
• Comprehensive Training
• Competitive Pay at $17/hr with potential bonuses up to $520 monthly
• Full Benefits Package (Medical, Dental, Vision, 401k, and more)
• Paid Time Off
• Employee Wellness and Engagement Initiatives

Your Role:
As a Banking Customer Support Specialist, your primary duty will be to discover innovative solutions to diverse inquiries, issues, and concerns from customers.

You will connect with clients through various channels, including phone, email, and chat, to address their questions or concerns effectively.

Key Responsibilities:
• Engage with customers via phone/email/chat to resolve inquiries
• Calmly address and de-escalate any issues
• Escalate matters when necessary
• Assist with requests and payment processing
• Document all call-related information for auditing and reporting
• Provide constructive feedback on call-related issues
• Upsell products or services when appropriate
• Maintain a composed and objective demeanor while listening actively
• Work independently in a dynamic and fast-paced environment
• Exhibit strong communication skills, both verbal and written
• Demonstrate proficiency in PC operation and navigation
• Basic understanding of network troubleshooting and setup

Be Part of Our Culture:
At Teleperformance, we strive to create an environment where our employees feel valued, inspired, and supported, enabling them to bring their best selves to work each day.

We believe that a happy and healthy workforce is more productive, creative, and engaged. Our commitment is to foster a workplace that promotes well-being and a healthy work-life balance.

We also prioritize a culture of inclusion and diversity, ensuring that everyone feels welcome and appreciated.



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