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Customer Service Specialist

2 months ago

Andrews, Texas, United States Blake Fulenwider Ford of Andrews Full time
Join Our Team as a Customer Service Specialist

At Blake Fulenwider Ford of Andrews, we prioritize our team members and foster a family-like atmosphere. Our employees benefit from continuous training programs, opportunities for advancement, and a vibrant workplace culture. We are committed to nurturing talent and promoting from within, ensuring that your career growth does not compromise your personal life. Experience the best daily work environment in the industry and discover why we stand out.

Benefits
  • Comprehensive Medical, Dental & Vision Coverage
  • 401K with Matching Contributions
  • Generous Paid Time Off
  • Short and Long-Term Disability Insurance
  • Life Insurance Options
  • Opportunities for Professional Growth
  • Paid Training Programs
  • Employee Vehicle Purchase Discounts
  • Long-Term Job Stability
  • Exclusive Discounts on Products and Services
Key Responsibilities
  • Schedule, confirm, and prepare for customer appointments to enhance their service experience.
  • Welcome customers promptly and courteously.
  • Assess vehicle requirements based on customer input and vehicle inspection.
  • Utilize a consultative approach to assist customers in planning necessary vehicle maintenance.
  • Create transparent repair orders detailing costs and time estimates for customers.
  • Maintain regular communication with technicians and parts staff to ensure timely service completion.
  • Provide updates to customers regarding their vehicle status, tailored to their preferences.
  • Deliver an exceptional vehicle handover experience.
  • Follow up with customers to ensure their satisfaction.
  • Meet and exceed targeted sales objectives.
  • Acquire in-depth product knowledge to assist customers with maintenance needs and warranty information.
  • Deliver outstanding customer service to foster loyalty.
Qualifications
  • High School diploma or equivalent required.
  • Demonstrated ability to provide exceptional customer service.
  • Proven track record of meeting and exceeding goals.
  • Ability to excel in a dynamic, fast-paced environment with multiple priorities.
  • Previous sales experience is a plus, but not mandatory.
  • Strong communication and interpersonal skills.
  • Excellent organizational and follow-up abilities.
  • Comfortable working with technology.
  • Valid in-state driver's license with a safe driving record.
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.