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Banking Customer Support Specialist
2 months ago
About Teleperformance USA
Teleperformance USA is a leading provider of digital business services, dedicated to delivering advanced, technology-driven solutions that empower the world's top brands to enhance their operations in impactful and sustainable ways.
With a workforce exceeding 500,000 motivated individuals fluent in over 300 languages, our extensive reach and local engagement enable us to positively influence our communities, clients, and the environment.
Benefits of Joining Teleperformance USA:
- Comprehensive Training Programs
- Competitive Pay of $17 per hour with potential bonuses up to $520 monthly
- Full Benefits Package (including Medical, Dental, Vision, 401k, and more)
- Generous Paid Time Off
- Employee Wellness and Engagement Initiatives
Your Role at Teleperformance USA
As a Banking Customer Support Specialist, you will play a crucial role in addressing customer inquiries and discovering innovative solutions to their concerns.
Your Key Responsibilities:
- Engage with customers through various channels such as phone, email, chat, and social media to resolve their inquiries
- Employ de-escalation techniques to manage and resolve issues effectively
- Escalate complex situations when necessary
- Assist with requests for support and payment processing
- Document all interactions for auditing and reporting purposes
- Provide constructive feedback on call-related issues
- Upsell products or services as needed
Qualifications We Seek:
- High School Diploma or equivalent
- Preferred IT/Network certifications or degrees
- Must be at least 18 years old
- Demonstrated experience in a call center environment
- Typing speed of at least 25 WPM
- Proficient in computer operations and navigation
- Basic network troubleshooting skills, including:
- Setting up home Wi-Fi networks
- Configuring routers or switches
- Core proficiency with laptops and desktop computers
- Able to work independently
- Excellent verbal and written communication skills
- Ability to thrive in a fast-paced and dynamic environment
- Composed and objective under pressure
- Strong listening abilities
Join Our Teleperformance Family
We are committed to fostering an environment where our employees feel valued, inspired, and supported, enabling them to bring their best selves to work each day. We believe that a happy and healthy workforce is more productive, creative, and engaged. Our goal is to create a workplace that promotes happiness and a healthy work-life balance. We also prioritize building a culture of inclusion and diversity, ensuring that everyone feels welcome and appreciated.
