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Community Engagement Specialist

2 months ago

Andrews, United States Windstream Full time

About Windstream Holdings, Inc.:

Windstream Holdings, Inc. stands as a prominent provider of cutting-edge network communication and technology solutions tailored for consumers, small enterprises, large organizations, and carrier partners throughout the United States.

  • Operating under the Kinetic brand, Windstream delivers bundled offerings that encompass high-speed broadband, security services, voice solutions, and digital television through an enhanced fiber network.
  • Windstream Enterprise excels as a managed services provider, offering strategic communication and security products to mid-sized businesses and enterprise clients.
  • Windstream Wholesale specializes in delivering high-capacity, high-performance networking solutions and services to telecom carriers, data centers, content providers, and enterprises.

The Windstream team is dedicated to providing innovative software and network solutions that connect individuals and empower businesses in a realm of limitless possibilities.

Key Responsibilities:

In this role, you will create new sales opportunities and facilitate service upgrades through proactive community engagement. Your expertise will enable you to act as a consultant, recognizing and addressing customer needs while delivering a personalized experience. You will serve as Kinetic's local representative, ensuring that customer service is approached with a personal touch.

Your duties will include:

  • Identifying and participating in branding and sales events.
  • Utilizing marketing insights from the Regional Marketing Consultant.
  • Collaborating with sales leaders and operations teams to boost local community involvement.
  • Building and maintaining relationships with local homeowners' associations, real estate agencies, and other community partners.
  • Keeping these partners informed about our services to ensure new residents are familiar with Kinetic's offerings and commitment to the community.
  • Engaging actively with local chambers, civic organizations, charitable groups, and other community partners to enhance Kinetic's presence in the area.
  • Working closely with operations teams to promptly address and resolve customer escalations, ensuring a seamless customer experience.
  • Monitoring competitor activities and providing valuable insights to the team.
  • Fostering strong connections with other sales teams to ensure a unified approach in customer interactions.
  • Championing Kinetic's Local initiative, promoting local contact points and ensuring the community is aware of their local support team.

Qualifications:

The ideal candidate will possess:

  • Strong multitasking abilities with a sense of urgency.
  • Project management skills to create and manage timelines for key deliverables.
  • A proactive attitude with the ability to anticipate needs and prioritize tasks effectively.
  • Excellent written and verbal communication skills.
  • A willingness to travel within the designated territory.
  • Comfort in public speaking.
  • Familiarity with telecommunications, broadband, and related technologies.
  • Experience in project management and customer service.
  • A college degree with 3-5 years of professional experience or 5+ years of related experience, or an equivalent combination of education and experience.

Minimum Requirements:

A high school diploma or equivalent with at least 1 year of sales or customer service experience. College coursework or a degree may substitute for some experience as deemed appropriate. This position is safety-sensitive.

Physical Requirements:

  • Standing: Continuously 67-100%
  • Walking: Frequently 34-66%
  • Sitting: Occasionally 0-33%
  • Driving: Frequently 34-66%
  • Bending, crouching, pushing, pulling, carrying, and reaching: Occasionally 0-33%
  • Lifting: Continuously 67-100% for weights up to 15 lbs; Occasionally for weights above 15 lbs.
  • Repetitive hand actions: Frequently 34-66%.

Audio Visual Needs:

  • Hearing: Continuously 67-100%
  • Near Vision: Frequently 34-66%
  • Far Vision: Occasionally 0-33%
  • Peripheral Vision: Occasionally 0-33%
  • Color Discrimination: Occasionally 0-33%

Equipment Used: Computer, printer, telephone, cellular phone.

Benefits:

  • Medical, dental, and vision insurance plans.
  • 401K plan.
  • Health and flexible savings accounts.
  • Life and AD&D insurance plans.
  • Educational assistance programs.
  • Identity theft, legal, auto & home, and pet insurance.

Windstream's Commitment:

Windstream is dedicated to fostering a workplace culture that values innovation and belonging. We empower every team member to contribute their unique talents and perspectives, creating an environment where creativity thrives. Together, we aim to build a more inclusive and connected future within our organization and the communities we serve.

Diversity and Inclusion:

Windstream is an equal opportunity employer, celebrating the authenticity and uniqueness of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law.