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Community Engagement Specialist

2 months ago

Andrews, United States Windstream Full time

Company Overview:

Windstream Holdings, Inc. stands as a premier provider of cutting-edge network communication and technology solutions tailored for a diverse clientele, including consumers, small enterprises, and large organizations across the United States.

  • Under the Kinetic brand, Windstream delivers a comprehensive suite of services, featuring high-speed internet, security solutions, voice services, and digital television, all powered by an advanced fiber optic network.
  • Windstream Enterprise excels as a managed services provider, offering strategic communication and security solutions to mid-sized businesses and large corporate clients.
  • Windstream Wholesale specializes in delivering high-capacity networking solutions and services to telecom carriers, data centers, content providers, and enterprises.

The Windstream team is dedicated to providing innovative software and networking solutions that connect individuals and empower businesses in an ever-evolving landscape.

_________________________________________________________

Key Responsibilities:

In this role, you will be instrumental in generating new sales opportunities and facilitating service upgrades through proactive community engagement. Your expertise will enable you to act as a consultant, effectively identifying and addressing customer needs while delivering a personalized service experience. You will serve as Kinetic's local representative, ensuring that customer interactions are infused with a personal touch.

Your duties will encompass:

  • Identifying and participating in branding and promotional events.
  • Utilizing marketing insights from the Regional Marketing Consultant to enhance local outreach.
  • Collaborating with sales leaders and operational teams to boost community involvement.
  • Building and maintaining relationships with local organizations, including homeowners' associations, real estate agencies, and community partners.
  • Keeping these entities informed about Kinetic's offerings and commitment to the community.
  • Engaging actively with local chambers, civic groups, and charitable organizations to strengthen Kinetic's presence in the area.
  • Working closely with operations teams to address and resolve customer escalations promptly, ensuring a seamless customer experience.
  • Monitoring competitor activities and providing insights to the team.
  • Fostering strong connections with other sales teams to ensure a unified approach in customer interactions.
  • Championing Kinetic's local initiatives, promoting local contact points, and ensuring the community is aware of available support and services.

Qualifications:

The ideal candidate will possess:

  • The ability to manage multiple tasks efficiently while maintaining a sense of urgency.
  • Experience in creating and managing project plans and timelines to meet key deliverables.
  • A proactive mindset with strong prioritization skills to meet deadlines.
  • A self-motivated attitude and a drive to achieve performance metrics.
  • Excellent written and verbal communication skills.
  • The willingness to travel within the designated territory.
  • Comfort in public speaking and engaging with large audiences.
  • Familiarity with telecommunications, broadband, and related technologies.
  • Experience in project management and customer service.
  • A college degree or equivalent professional experience (3-5 years preferred).

Minimum Requirements:

A high school diploma or equivalent, along with at least 1 year of experience in sales, customer service, or a related field. Additional college coursework or a degree may substitute for some experience as deemed appropriate. This position is classified as safety-sensitive.

Physical Requirements:

Job tasks may involve:

  • Standing: 67-100% of the time
  • Walking: 34-66% of the time
  • Sitting: 0-33% of the time
  • Driving: Frequently
  • Other physical activities such as bending, crouching, pushing, pulling, and lifting may also be required.

Equipment Used:

Computer, printer, telephone, and cellular phone.

Benefits:

  • Comprehensive medical, dental, and vision insurance plans.
  • 401K retirement plan.
  • Health and flexible savings accounts.
  • Life and accidental death & dismemberment insurance.
  • Educational assistance programs.
  • Identity theft, legal, auto & home, and pet insurance options.

Company Culture:

At Windstream, we are committed to fostering a workplace culture that values innovation and inclusivity. We empower our team members to leverage their unique talents and perspectives, creating an environment where creativity thrives. Together, we aim to build a more connected future, both within our organization and in the communities we serve.

Diversity and Inclusion:

Windstream is an equal opportunity employer, celebrating the authenticity and uniqueness of our employees. We are dedicated to ensuring that all qualified applicants receive fair consideration for employment, regardless of their background or status.

Note:

Employment at Windstream is subject to pre-employment drug testing.