Customer Service Representative

7 days ago


Vincennes, Indiana, United States Indy Leasing dba Aarons Full time
About the Role

Aaron's Customer Service Technician plays a vital role in delivering exceptional customer experiences and driving sales execution. As a brand ambassador, you will be responsible for delivering, installing, and demonstrating merchandise in customers' homes, while providing outstanding customer service and increasing sales.

Key Responsibilities
  • Load, secure, and protect product in delivery vehicles and transport merchandise safely
  • Verify product information and accessories to ensure accuracy
  • Ensure merchandise is clean and in operating condition prior to delivery
  • Offload, install, and demonstrate merchandise for customers safely
  • Perform routine service calls, product exchanges, and assist with merchandise returns
  • Confirm customer identification, collect payments, and obtain signatures on lease agreements
  • Assist sales teams with field marketing programs and maintain showroom floors and warehouses
  • Safely operate delivery vehicles and follow delivery schedules
  • Accurately document vehicle movement and maintain accurate records
  • Team partnership with sales managers to drive revenue and meet sales goals
Requirements
  • Valid state driver's license and compliance with the Company's Driver Qualification Policy
  • Ability to work varying schedules, including evenings and weekends
  • Ability to lift up to 50 lbs. without assistance and up to 300 lbs. with a dolly
  • Excellent interpersonal and communication skills
  • High energy and ability to multitask effectively
  • Proper customer service etiquette and a professional appearance
  • Strong technical skills and/or working knowledge of products
What We Offer

Aaron's offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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