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Customer Service Ambassador

2 months ago

Vincennes, Indiana, United States Clearwave Communications Full time
Customer Service Representative

At Clearwave Communications, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, resolving issues, and providing top-notch support to our valued customers.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Upsell and cross-sell services to customers to meet their needs and exceed their expectations
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date on product knowledge and services to provide accurate information to customers

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of customer service experience in a fast-paced environment
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment and adapt to changing priorities
  • Basic computer skills and proficiency in CRM software

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Clearwave Communications is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.