Customer Service Representative

6 days ago


Vincennes, Indiana, United States Indy Leasing dba Aarons Full time

Job Summary

The Customer Accounts Associate will be responsible for the acquisition and maintenance of customers, as well as monitoring and recommending payment frequency changes to the General Manager. This role requires strong communication and interpersonal skills, as well as the ability to lift and move merchandise weighing 75 pounds or more.

Key Responsibilities

  • Customer Acquisition and Maintenance
    • Acquire and maintain a portfolio of customers, ensuring timely lease agreement renewal payments.
    • Monitor customer payment history and habits to identify opportunities for payment frequency changes.
  • Payment Frequency Changes
    • Recommend payment frequency changes to the General Manager based on customer payment history.
    • Monitor the accuracy of customer classifications according to customer payment history and habits.
  • Customer Counseling
    • Act as a customer counselor, reselling the benefits of timely lease agreement renewal payments.
    • Document all customer promises and update customer information in the store computer system.
  • Merchandise Management
    • Clean and certify merchandise in the Certification Zone for all items personally returned.
    • Load, secure, and protect product in company vehicles.
  • Administrative Tasks
    • Complete and maintain weekly truck maintenance sheets and route sheets daily.
    • Update goal boards daily.
    • Assist with deliveries and returns.
  • Leadership and Development
    • Supervise, develop, and schedule the activities of Accounts Advisers.
    • Recommend the use of payment holidays, extensions, or rewrites to the General Manager for endorsement.
  • Operational Requirements
    • Safely operate company vehicles.
    • Meet all operational requirements, including lifting, loading, and moving merchandise weighing 75 pounds or more.

Requirements

  • Education and Experience
    • High school diploma or equivalent required.
    • Previous experience in customer service or a related field preferred.
  • Skills and Abilities
    • Strong communication and interpersonal skills.
    • Good organizational skills, professional appearance, and good driving skills.
    • Ability to lift and move merchandise weighing 75 pounds or more.
  • Certifications and Licenses
    • Satisfactory MVR (driving record), physical, and drug screen.
    • Criminal background investigation with job performance reference check and required testing.


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