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Fitness Center Representative

2 months ago

Vincennes, Indiana, United States Planet Fitness - Glow Brands Full time
{"Job Title": "Member Services Representative Part Time", "Job Summary": "At Planet Fitness - Glow Brands, we're passionate about helping our members achieve their fitness goals. As a Member Services Representative, you'll play a key role in creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.

Your responsibilities will include greeting members, answering phones, checking members into the system, and facilitating updates to member accounts. You'll also be responsible for responding to member questions and concerns in a timely and professional manner.

If you have a passion for fitness and health, a positive attitude, and excellent customer service skills, we'd love to hear from you

**Essential Duties and Responsibilities:**

* Greet members, prospective members, and guests, providing exceptional customer service
* Handle all front desk related activities, including answering phones, checking members into the system, and facilitating updates to member accounts
* Respond to member questions and concerns in a timely and professional manner
* Assist in maintaining the neatness and cleanliness of the club

**Qualifications/Requirements:**

* Customer service background preferred
* Basic computer proficiency
* Passion for fitness and health
* Upbeat and positive attitude
* Punctuality and reliability is a must
* Exceptional customer service skills
* Strong listener with the ability to empathize and problem solve
* High School diploma/GED equivalent required

**Physical Demands:**

* Continual standing and walking during shift
* Continual talking with members and management in person or on the phone during shift
* Must be able to occasionally lift up to 50 lbs

**Note:** Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.", "lang_code": "en-US"}