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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our banking team, you will be responsible for providing exceptional service to our clients, ensuring their banking needs are met, and building long-lasting relationships.
Key Responsibilities:
- Client Interaction: You will work face-to-face with clients in our branch location, managing cash drawers, assisting clients and team members, and identifying opportunities to better serve the customer.
- Transaction Processing: You will verify account information, perform loan and deposit transactions, and guide clients when they are unsure where to go next.
- Relationship Building: You will maintain confidentiality, listen closely to understand client needs, and identify opportunities to build and strengthen long-lasting relationships.
Requirements:
- Customer Service Experience: You must have prior experience in customer-facing roles, with a focus on delivering exceptional service.
- Cash-Handling Experience: You must have experience handling cash and performing transactions in a fast-paced environment.
- Communication Skills: You must possess excellent communication and interpersonal skills, with the ability to work effectively with clients and team members.
What We Offer:
- Competitive Compensation: We offer a competitive salary and benefits package, including medical, dental, and vision insurance.
- Professional Development: We provide opportunities for professional growth and development, including education assistance and training programs.
- Work-Life Balance: We offer a flexible work schedule and paid time off to ensure a healthy work-life balance.
About Us:
German American Bancorp is a leading financial services company dedicated to delivering genuine, customized, personal service to our clients and communities. We are committed to building long-lasting relationships and making a positive impact in the lives of our clients and employees.
