Technical Support Engineer
2 weeks ago
We are seeking a skilled Production Support Engineer to join our team at Cedent Consulting. This role involves providing essential support for our 24/7 applications and infrastructure.
Key Responsibilities:
- Manage production support and on-call duties for critical applications.
- Collaborate in an AWS cloud environment, ensuring optimal performance and reliability.
- Utilize programming languages such as Java, Python, Node.js, and Shell scripting to address technical challenges.
- Support various infrastructure components, including EKS, Kafka, and MQ.
- Work with database technologies like MongoDB and MariaDB, and caching solutions such as Redis on AWS.
- Implement monitoring and alerting solutions using CloudWatch and Datadog.
- Contribute to the development and deployment of CI/CD pipelines utilizing Jenkins Core and Terraform.
- Adapt to new technologies and frameworks as needed.
Qualifications:
- Minimum of 8 years of experience in production support.
- Proficient in installing and maintaining Linux-based operating systems.
- Strong skills in scripting with Perl, Shell, and Bash.
- Bachelor's degree in Engineering or Computer Science is preferred.
- Relevant certifications such as MSCE or A+ are required, with MSCE being preferred.
- AWS certifications (AWS SysOps, DevOps) are advantageous.
Preferred Skills:
- Familiarity with ITIL framework and Agile methodologies.
- Experience with monitoring tools like DataDog, Dynatrace, Kibana, and Logstash.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
Work Environment:
This is a contract position that requires flexibility and the ability to work both independently and as part of a team.
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