Strategic Business Development Manager

7 days ago

Carlsbad, United States AssistRx Full time
Job Description

Job Summary:

The Account Manager cultivates and maintains AssistRx's relationship with our Pharmaceutical manufacturing partners. In this role, you'll be working with pharmaceutical executives (Associate Director and above) on a daily basis to ensure they are receiving maximum value from iAssist's features and services.

Key Responsibilities:

  • Strategic Partnership Development: Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience.
  • Client Advisory Role: Establish and maintain a role as advisor to clients and colleagues.
  • Business Growth and Upselling: Present new ideas and innovations to clients, upselling and enhancing their product and is the liaison between the Pharmaceutical Brand Teams and all key AssistRx stakeholders.
  • Research and Problem-Solving: Research high-level solutions for the client.
  • Relationship Development: Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist's features and benefits.
  • Complex Issue Resolution: Works with Client Services to solve complex support issues effectively.
  • Service Delivery Management: Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust.
  • Problem Resolution: Determines most effective method of problem resolution by utilizing internal resources when necessary.
  • Primary Point of Contact: Primary point of contact for sales and service.
  • Quarterly Reviews and Travel: Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed.
  • Project Management: Plan milestones and track progress.
  • Communication: Effectively keeps others adequately informed by presenting information to everyone involved.

Requirements:

  • Effective Communication: Ability to effectively express ideas and thoughts verbally and in written form.
  • Listening and Comprehension: Exhibits good listening skills and comprehension.
  • Communication: Effectively keeps others adequately informed by presenting information to everyone involved.
  • Problem-Solving: Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Education and Experience: Bachelor's degree (B. A.) from four-year college or university or equivalent experience.
  • Customer Support and Sales Experience: Minimum three years of experience working in a customer support and/or sales capacity role.
  • Pharmaceutical Industry Experience: Experience working for or in Pharma.
  • Pharmaceutical Brand Teams Experience: Experience working with Pharmaceutical Brand Teams is essential.
  • Project Management and Technical Skills: Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired.
  • Technical Skills: Technical skills a must

Benefits:

  • Supportive Work Environment: Supportive, progressive, fast-paced environment
  • Competitive Compensation: Competitive pay structure
  • Retirement Plan: Matching 401(k) with immediate vesting
  • Health and Wellness Benefits: Medical, dental, vision, life, & short-term disability insurance

AssistRx is an Equal Opportunity Employer: AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

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