Business Operations Manager

2 months ago

Carlsbad, United States Macy's Full time

Job Summary

The Business Operations Manager leads the essential activities and colleagues that drive Stores business processes and enables Macy's Stores to successfully run. The role focuses on multiple functions, such as interviewing, hiring, staffing, and scheduling to ensure the store runs efficiently. Additionally, this position handles store operations and administrative functions which includes budgets and cash office functions.

Key Responsibilities

  • Collaborate with Store Manager and other Store Leaders to drive overall Store Scorecard results by focusing on Hiring and Retention strategy, Operations and shopping environment, maintaining profit through staffing, weekend compliance and controllable expenses
  • Lead the in-store experience of the hiring process which includes corresponding with applicants, interviewing, selecting the best talent and coaching peers in all aspects of hiring
  • Interview, hire, train, coach, develop, evaluate, and discipline direct reports; establish strategy for work; direct and manage colleague performance and behavior; address and resolve complaints
  • Direct strategies to impact candidate's experience by leading the colleague onboarding process and orientation, ensuring a rapid learning curve, raising engagement of new hires and reducing turnover rate.
  • Lead the training and successful deployment of all tech and store-wide process initiatives including annual training; ensure high level of adoption, track user experience needs, and align with Central Team on regular updates to outline prioritized enhancements.
  • Manage operational activities such as Hours Utilization, Payroll and Non-Payroll expenses, cash office, and Supply Inventory; maximize sales and minimize expense.
  • Oversee Store's monthly P&L, including Selling Cost and Average Hourly Rate compliance; develop action plans to drive overall Store profitability.
  • Strategize with Workforce central partners on Staffing and Scheduling solutions to meet customer demand; maintain and balance ownership to target.
  • Responsible for overall Store shopping environment and cleanliness, including monthly housekeeping audit; resolve store environment issues and safety concerns in partnership with Facilities team
  • Work a flexible retail schedule: days, evenings, holidays, and weekends

Requirements

  • 3 to 5+ years of management experience in a department or retail store
  • A consistently clear and effective communicator, writer, and presenter
  • Strong in the Microsoft suite, computers, and handheld devices in general
  • An energetic team member who works well with customers and colleagues

Physical Requirements

  • Prolonged periods of standing/walking around the store or department
  • Reach with hands and arms, use hands to press, handle, and feel
  • Occasionally required to lift and/or move up to 25 lbs., climb ladders, stoop, kneel, crouch, and crawl
  • Requires close vision, color vision, and ability to adjust focus

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