Patient Access Coordinator

23 hours ago


MagstattleBas, Grand Est, United States Children's Hospital & Medical Center Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Children's Hospital & Medical Center. As a Patient Access Specialist, you will play a critical role in ensuring the smooth and efficient flow of patients through our facilities.

Key Responsibilities
  • Registration and Scheduling: Register new patients with complete and accurate demographics, verify patient information, and schedule appointments using our automated appointment system.
  • Customer Service: Provide exceptional customer service to patients and families, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Point of Service Collections: Collect co-pays and balances on past due accounts, post payments directly into the computer, and complete end-of-day balancing and bank deposits.
  • Administrative Tasks: Perform various administrative tasks, including opening and distributing mail, assembling patient packets, and processing fax transmittals.
  • Team Collaboration: Work closely with the clinical team to ensure a team-based approach to care, supporting patient care quality initiatives and completing miscellaneous reports and letters as needed.
Requirements
  • Education: High School Diploma or GED equivalent.
  • Experience: Minimum one year customer service experience and one year experience working in a healthcare or insurance setting.
  • Skills and Abilities: Excellent communication, listening, and customer service skills, basic computer skills, and knowledge of Microsoft operating environment.
  • Licenses and Certifications: BCLS - Basic Life Support through the American Heart Association is preferred, and bilingual (English-Spanish) is required for some personnel.
Why Join Our Team?

At Children's Hospital & Medical Center, we put our patients and families first, and we are committed to providing the highest quality care in a safe and supportive environment. As a Patient Access Specialist, you will have the opportunity to make a meaningful difference in the lives of our patients and families, while also developing your skills and advancing your career in a dynamic and supportive team environment.



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