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HVAC Service Department Head
2 months ago
The HVAC Service Manager is a critical position at The Schebler Company, responsible for leading a team of skilled HVAC Service Technicians and overseeing all aspects of the HVAC Service Department.
Key Responsibilities- Leadership and Management: Manage and lead HVAC Service staff by planning, directing, coordinating, and supporting the work of the HVAC Service group employees; take corrective action and provide assistance in problem-solving.
- Department Growth: Create and implement plans for the profitable growth of the HVAC Service Department.
- Customer Acquisition: Prospect and qualify potential new customers for service contracts and commercial replacement units.
- Customer Service: Ensure extraordinary customer service by the department and assist in resolving customer complaints/issues related to service.
- Technical Support: Provide technical and estimating support to staff when applicable.
- Department Budgeting: Assist in setting annual sales and gross margin quotas along with departmental budget.
- Department Strategies: Coordinate and implement departmental strategies as assigned by the Director of HVAC.
- Staff Development: Develop HVAC Service staff by recruiting, interviewing, hiring, mentoring, training, and reviewing the performance of all staff employees.
- Expense Management: Manage department expenses at or below the annual budget.
This position provides direct supervision for Service Technicians.
Qualifications and Requirements- Education: Bachelor's Degree in Business or technical discipline preferred.
- Experience: 3-5 years of supervisory and organizational leadership preferred; 3-5 years of HVAC technical and estimating experience for residential and light commercial required.
- Knowledge: Knowledge of residential and light commercial HVAC systems required; knowledge of traditional forced air, rooftop units, and ductless split systems required; knowledge of geo-thermal systems preferred.
- Skills: Strong organizational skills and excellent attention to detail; strong personnel management and leadership skills; exceptional communication skills; exceptional customer service skills; computer skills on a variety of office software packages including MS Office and Outlook.
