Manager of Laser Technical Services
2 weeks ago
Company Overview:
OmniGuide Inc. is a leading manufacturer in the medical device sector, focusing on advanced laser systems, including Thulium and Co2 lasers. Our mission is to enhance surgical precision and accessibility through innovative technology.
Position Summary:
We are seeking a dedicated Manager of Laser Technical Services to lead our technical support team. This role involves overseeing the service strategies for our laser medical equipment, ensuring that our operations align with the company’s strategic goals.
Key Responsibilities:
- Develop and implement effective technical service strategies.
- Define and execute operational plans that align with business objectives.
- Manage the selection and development of team members and resources.
- Establish departmental policies in line with company guidelines.
- Provide guidance and delegate tasks to team members.
- Review and approve engineering change notices.
- Generate technical updates for equipment returned for service.
- Oversee the loaner program and manage return authorizations.
- Conduct investigations based on customer feedback regarding equipment failures.
- Facilitate training programs and support mechanisms for distributors.
- Ensure the accuracy of repair orders and maintain customer databases.
- Monitor workflow to enhance efficiency within the team.
- Evaluate service calls to ensure adherence to company standards.
Qualifications:
Applicants should possess a Bachelor’s Degree or equivalent experience, with a minimum of 6 years in Medical Technical Service or related fields. Strong communication skills and the ability to lead a high-performance team are essential.
Preferred Skills:
- Experience with laser capital equipment.
- Familiarity with FDA Medical Device Reporting regulations.
What We Offer:
We provide a competitive salary and a comprehensive benefits package, including medical, dental, and vision coverage, along with a retirement savings plan and paid time off.
At OmniGuide, we prioritize a safe work environment and encourage open discussions regarding workplace safety and health protocols.
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