Restaurant Operations Leader

7 days ago


Cleveland, Mississippi, United States Diamond Select Inc Full time

Diamond Select, Inc. is collaborating with a prominent KFC/Taco Bell franchise to recruit an exceptional Restaurant Operations Leader for their organization. We provide attractive compensation along with a robust bonus structure.

Your responsibility as a Restaurant Operations Leader is to cultivate a remarkable team that consistently delivers high-quality food and an exceptional dining experience. The culture is paramount—your establishment should be an enjoyable workplace and function seamlessly even in your absence.

Key Focus: Team Development

  • Identify and recruit top-tier Team Members and Shift Leaders.
  • Facilitate comprehensive orientation and onboarding processes.
  • Implement a training strategy to nurture a high-performing restaurant team.
  • Guide and mentor Assistant Managers, Shift Leaders, and Team Members.
  • Complete personnel planning and conduct succession planning sessions.
  • Hold regular manager meetings and individual check-ins with Team Members.
  • Consistently acknowledge and reward Team Member achievements.
  • Ensure timely resolution of conflicts within the restaurant.

Key Focus: Customer Engagement

  • Exemplify positive interactions with patrons.
  • Ensure immediate and effective resolution of customer concerns.
  • Optimize scheduling to align with business demands.
  • Coach the management team on enhancing customer satisfaction.

Key Focus: Financial Oversight

  • Evaluate the restaurant's financial performance and devise a follow-up strategy to enhance profitability while maintaining customer satisfaction.
  • Oversee the restaurant's budget management.

*This is a general overview of the role; please inquire with your hiring manager for specific details related to the company during your interview.



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