Guest Experience Specialist
6 days ago
Job Summary
We are seeking a highly skilled and customer-focused individual to join our team as a Guest Service Associate at Hyatt Vacation Ownership. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our owners and guests.
Key Responsibilities
- Process guest arrivals and departures in a timely and efficient manner.
- Provide accurate and personalized information about our resort and surrounding area to guests.
- Assist guests with their needs and resolve any issues in a professional and courteous manner.
- Collaborate with other team members to ensure a smooth and enjoyable experience for our guests.
- Comply with company policies and procedures to maintain a high level of quality and service.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask with ease.
- Strong attention to detail and ability to maintain confidentiality.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to stand, sit, or walk for extended periods of time and lift objects weighing up to 10 pounds.
About Us
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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