Overnight Guest Services Specialist
1 week ago
Job Number
Job Category Rooms & Guest Services Operations
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Our roles extend beyond simply facilitating check-in and check-out processes. We aim to craft an experience that is both memorable and distinctive. Our Guest Experience Specialists are proactive in delivering a comprehensive array of services that accompany guests throughout their stay. They possess the autonomy to navigate their environment and take necessary actions. Whether addressing operational requirements, fulfilling guest inquiries, completing documentation, or highlighting local attractions, the Guest Experience Specialist ensures that every interaction enhances the overall experience.
Regardless of the role, certain elements are essential for success: fostering a safe work environment, adhering to company policies and procedures, maintaining confidentiality, safeguarding company assets, upholding quality standards, and ensuring professionalism in appearance and communication. Guest Experience Specialists will be active and mobile (standing, sitting, or walking for extended periods) and will engage in hands-on tasks (moving, lifting, carrying, pushing, pulling, and placing items weighing up to 10 pounds without assistance). Excelling in these responsibilities (and other reasonable job duties as assigned) is crucial for Guest Experience Specialists to deliver excellence for our guests and our organization consistently.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The compensation range for this position is $23.28 to $23.28 per hour and includes health care benefits, flexible spending accounts, a 401(k) plan, accrued paid time off and/or sick leave, life insurance, disability coverage, and various wellness benefits. Benefits may be subject to general eligibility, waiting periods, contributions, and other requirements and conditions.
Marriott International is an equal opportunity employer. We are committed to hiring a diverse workforce and fostering an inclusive, people-first culture. We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law. Marriott International considers qualified applicants with criminal histories consistent with applicable federal, state, and local laws.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.
Every day, we set the standard for rare and special luxury service globally and take pride in delivering excellence in the care and comfort of our guests. Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and guide us daily to improve continuously. It is this foundation and our belief that our culture drives success that has earned The Ritz-Carlton its reputation as a global leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, including our Employee Promise, Credo, and Service Values. Our promise to you is that we offer the opportunity to take pride in your work and your colleagues.
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