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Overnight Guest Services Specialist
2 months ago
Job Number
Job Category Rooms & Guest Services Operations
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
In our organization, the role extends beyond merely facilitating check-in and check-out processes. We strive to create experiences that are both memorable and distinctive. Our Guest Experience Specialists are proactive in delivering a comprehensive array of services that accompany guests throughout their stay. They possess the autonomy to navigate their environment and take necessary actions. Whether it involves addressing operational requirements, fulfilling guest inquiries, compiling reports, or highlighting local attractions, the Guest Experience Specialist ensures that every interaction enhances the overall experience.
Regardless of the position held, certain elements are vital for success: fostering a safe workplace, adhering to company policies and procedures, maintaining confidentiality, safeguarding company assets, upholding quality standards, and ensuring that personal appearance and communication remain professional. Guest Experience Specialists will be active and mobile (standing, sitting, or walking for extended periods) and will engage in hands-on tasks (moving, lifting, carrying, pushing, pulling, and placing objects weighing 10 pounds or less without assistance). Mastering these responsibilities (along with other reasonable job duties as assigned) is essential for Guest Experience Specialists to consistently deliver exceptional service to our guests and our business.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No prior related experience required.
Supervisory Experience: No supervisory experience required.
License or Certification: None required.
The compensation for this role ranges from $23.28 per hour and includes health care benefits, flexible spending accounts, a 401(k) plan, accrued paid time off and/or sick leave, life insurance, disability coverage, and various wellness benefits. Eligibility for benefits may be subject to standard conditions, including waiting periods and contribution requirements.
Marriott International is an equal opportunity employer. We are dedicated to building a diverse workforce and fostering an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law. Marriott International considers qualified applicants with criminal histories in accordance with applicable federal, state, and local law.
At over 100 award-winning properties globally, The Ritz-Carlton team creates experiences so exceptional that they linger long after a guest's visit. We attract the world's leading hospitality professionals who craft lasting memories, believing that success is achieved when individuals are empowered to be creative, thoughtful, and compassionate.
Every day, we set the benchmark for rare and exceptional luxury service worldwide and take pride in delivering excellence in guest care and comfort.
Your responsibility will be to ensure that The Ritz-Carlton's Gold Standards are consistently delivered with grace and thoughtfulness. These Gold Standards serve as the foundation of our operations and guide us daily in our pursuit of excellence. It is this foundation, along with our belief that our culture drives success, that has established The Ritz-Carlton as a global leader in luxury hospitality. As part of our team, you will learn and embody the Gold Standards, including our Employee Promise, Credo, and Service Values. Our commitment to you is to provide an opportunity to take pride in your work and in your colleagues.
