Overnight Guest Services Specialist

1 week ago


Truckee, California, United States Marriott International Inc Full time
Additional Information Pay: $23.28/hour, Overnight Shift, Ski pass incentive available
Job Number
Job Category Rooms & Guest Services Operations
Schedule Full-Time
Position Type Non-Management

POSITION SUMMARY

The role of a Guest Experience Expert is pivotal in creating memorable and distinctive experiences for our guests. This position goes beyond the standard check-in and check-out processes, focusing on delivering a comprehensive range of services that enhance the guest's stay. Guest Experience Experts are empowered to navigate their environment and fulfill various operational needs, address guest inquiries, complete necessary documentation, and share insights about the local area, ensuring that every interaction contributes positively to the overall experience.

Success in this role requires adherence to essential practices, including maintaining a safe workplace, following company policies, safeguarding confidential information, protecting company assets, upholding quality standards, and presenting oneself in a professional manner. Guest Experience Experts will be active throughout their shifts, engaging in tasks that may involve standing, sitting, or walking for extended periods, as well as performing physical activities such as lifting and moving objects weighing up to 10 pounds without assistance. Mastering these responsibilities is crucial for delivering exceptional service to our guests and supporting the business effectively.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No prior experience required.

Supervisory Experience: None necessary.

License or Certification: Not applicable.

The compensation for this position is $23.28 per hour, with benefits that include healthcare options, flexible spending accounts, a 401(k) plan, paid time off, life insurance, disability coverage, and various wellness benefits. Eligibility for benefits may be subject to specific requirements and conditions.

Marriott International is committed to creating a diverse workforce and fostering an inclusive culture. We uphold non-discrimination principles based on disability, veteran status, or any other protected category as defined by law. Marriott International considers qualified applicants with criminal histories in accordance with applicable laws.

As part of a globally recognized brand, The Ritz-Carlton is dedicated to delivering exceptional luxury service. Our team members are empowered to create lasting memories for our guests, guided by our Gold Standards. We believe that a strong culture of empowerment and creativity leads to success, and we invite you to be part of this commitment to excellence.



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