Front Desk Coordinator
1 week ago
We are seeking a skilled and friendly Front Desk Coordinator to join our team at Hilton Grand Vacations. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling incoming calls, and maintaining accurate records.
About the RoleThis is a full-time position with an estimated salary range of $35,000 - $45,000 per year, based on experience and qualifications. You will work in a fast-paced environment, responding to guest inquiries, resolving issues, and collaborating with other teams to ensure seamless operations.
Key Responsibilities- Greet guests warmly and professionally, ensuring a positive first impression of our property.
- Answer and direct incoming calls, providing clear information and assistance as needed.
- Maintain accurate records of guest interactions, including registrations, payments, and special requests.
- Distribute and collect guest registration forms, answering questions and providing support as required.
- Assign guests to sales representatives in the order they arrive, ensuring timely and efficient processing.
- Update guest information in our system within a timely fashion, guaranteeing accuracy and efficiency.
- Manage incoming calls, research customer issues, and escalate to supervisors as necessary.
- High school diploma or equivalent required; 1 year of general office experience preferred.
- Ability to type 45 wpm and intermediate knowledge of MS Office applications.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
- Availability to work weekends and flexibility to adapt to changing priorities.
In addition to competitive compensation, we provide opportunities for professional growth and development, as well as a dynamic and supportive work environment.
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