Front Desk Coordinator

1 week ago


Sens, Bourgogne-Franche-Comté, United States Hilton Grand Vacations Full time
Job Summary

We are seeking a skilled and friendly Front Desk Coordinator to join our team at Hilton Grand Vacations. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling incoming calls, and maintaining accurate records.

About the Role

This is a full-time position with an estimated salary range of $35,000 - $45,000 per year, based on experience and qualifications. You will work in a fast-paced environment, responding to guest inquiries, resolving issues, and collaborating with other teams to ensure seamless operations.

Key Responsibilities
  • Greet guests warmly and professionally, ensuring a positive first impression of our property.
  • Answer and direct incoming calls, providing clear information and assistance as needed.
  • Maintain accurate records of guest interactions, including registrations, payments, and special requests.
  • Distribute and collect guest registration forms, answering questions and providing support as required.
  • Assign guests to sales representatives in the order they arrive, ensuring timely and efficient processing.
  • Update guest information in our system within a timely fashion, guaranteeing accuracy and efficiency.
  • Manage incoming calls, research customer issues, and escalate to supervisors as necessary.
Requirements
  • High school diploma or equivalent required; 1 year of general office experience preferred.
  • Ability to type 45 wpm and intermediate knowledge of MS Office applications.
  • Excellent communication and interpersonal skills, with a focus on customer satisfaction.
  • Availability to work weekends and flexibility to adapt to changing priorities.
What We Offer

In addition to competitive compensation, we provide opportunities for professional growth and development, as well as a dynamic and supportive work environment.



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