Dispensary Intake Specialist

About Us:

At AYR Wellness, our mission is to be a force for good in all we do. We believe in investing in our employees and creating an environment where everyone can thrive.

Job Description:

The Intake position is a key role in our dispensaries, providing a warm and welcoming experience for patients and customers. As an Intake Specialist, you will be responsible for processing patients and customers, operating front desk responsibilities, and providing product education.

Responsibilities:

• Customer Service: Provides the highest level of customer service while interacting with patients and customers on-site and over the phone, having an optimistic attitude and welcoming personality.
• Intake Process: Processes patients and customers by validating identification and entering information into our POS system.
• Front Desk Operations: Operates front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files.
• Product Education: Provides all new patients/customers with a brief explanation of services and becomes well-educated with all cannabis products offered.
• Security Liaison: Acts as the liaison to all departments on security needs, manages all visitor access of vendors, contractors, etc., partnered with Store Manager or Assistant Manager.
• Continuous Learning: Motivated to learn and execute new tasks during downtime.

Requirements:

• Policies and Regulations: Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Age Requirement: Must meet age requirement as outlined by state cannabis agency.
• Background Checks: Able to pass all background checks as required by state cannabis agency.
• Scheduling Flexibility: Able to accommodate scheduling that may include varied shifts, weekends, and holidays.
• Punctuality: Maintain regular and punctual attendance.
• Communication Skills: Must be able to communicate effectively with customers/caregivers and team members.
• Customer Service Experience: Prior customer service experience in a hospitality, pharmacy, customer services, or retail environment.
• Productivity: Works in a timely manner and strives to increase productivity.
• Communication Abilities: Demonstrated oral and written communication capabilities.

Why Join Our Team?

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, and a comprehensive benefits package, including medical, dental, and vision insurance, as well as opportunities for professional growth and development.