Customer Service Representative for Military Apparel

2 weeks ago

Fairchild Air Force Base, Washington, United States Exchange Full time

Job Overview

** $1,000 Hiring Bonus, Contact HR for details **

As a Customer Service Representative at the Exchange, your primary role will be to assist our service members in acquiring the uniforms they require. Attention to detail and the ability to learn quickly are essential for this position. Your expertise will empower customers to shop confidently, knowing you can assist with sizing, locating insignias, and addressing any other needs they may have. Staying informed about policy updates is crucial. Most importantly, your positive demeanor will encourage repeat visits from customers.

We provide flexible scheduling options, comprehensive medical, dental, life, and disability insurance, paid time off, shift differentials, holiday pay, and a traditional pension and 401K plan for eligible associates. Additionally, you will have access to the base facilities and our Mass Transit program, as well as the benefits of being a DoD employee.

What to Expect as a Customer Service Representative at the Exchange:

Greet every customer warmly with eye contact and a genuine smile Acknowledge each waiting customer promptly to assure them of your attention Process transactions accurately and efficiently while engaging customers in meaningful conversation Assist customers by following proper procedures for handling merchandise and moving large or heavy items We recognize that you have many options for employment. However, a position at the Exchange represents the beginning of a rewarding journey. While you facilitate our customers' needs, we prioritize your growth and development. Our workforce is our greatest asset, and we are committed to supporting your success.

Job Requirements Ability to learn and adapt to current technological demands Quick thinking to address customer inquiries effectively Capability to lift up to 20 pounds Benefits for this Position Include: Holiday Premium Pay (Double Pay) Mass Transportation Reimbursement Associate Transfer Program (ATP) Paid Parental Leave Paid Military Leave Personal Accident Insurance FMLA & Administrative Leave Employee Assistance Program (EAP) *Some benefits are subject to specific shifts and approvals per internal policies. Please contact HR for details.

Job Grade

1

Job Tier

0

Career Area

Retail Operations

Supervisor

No

About Us

The Army & Air Force Exchange Service, known as "the Exchange," is the retailer serving US Army and Air Force installations globally. As an $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters, and an online shopping platform to cater to Soldiers, Airmen, and their families. The Exchange ensures that service members have access to US goods and services, regardless of their location.

Our Mission

We are looking for associates who are passionate about delivering exceptional customer service and dedicated to supporting those who serve, including our Soldiers, Airmen, and their families.

Job Qualifications

Completion of high school or equivalent. Retail experience and a demonstrated willingness to take on additional responsibilities are preferred.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

Additional Qualifications/Requirements:

Familiarity with military ranks and insignias is preferred Willingness to cross-train and work in various areas of the store as needed Must maintain a welcoming and helpful attitude towards customers and team members Cash handling experience is preferred Strong communication skills Basic computer proficiency Retail experience is preferred Schedule:

This is an Intermittent Position with hours ranging from 0-34 weekly based on operational needs, including rotating shifts and days off. We seek qualified applicants who are available to work during the following days/hours:

SATSUNMONTUEWEDTHUFRIOFFOFF1200OFF1200OFF1200OFFOFF1800OFF1800OFF1800

Salary Minimum

$16.00

Salary Maximum

$22.51

Major Responsibilities

Deliver a high level of customer satisfaction through excellent service. Greet each customer upon contact and assess their needs, suggesting alternative options and providing resolutions. Maintain a welcoming environment, actively engage, and build trust with customers to deliver a personalized shopping experience.
Provide product knowledge through superior sales skills to assist customers in one or more sales areas, adhering to merchandise presentation standards including arranging space on the sales floor, setting up promotional displays, and ensuring cleanliness of the assigned area.
Assist customers with price changes, special orders, online orders, and rain checks. Provide guidance on military uniform dress requirements, insignia, and new items. Assist with minor alterations and certification submissions as needed.
Actively promote the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to enhance sales growth and customer loyalty.
Operate a cash register or sales-related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Ensure accuracy in handling multiple payment methods and maintaining zero variance.
Ensure compliance with fire, safety, sanitation, and security regulations, safeguarding fixed assets, cash, and inventory. Follow loss prevention procedures and alert management of potential issues involving fraud, waste, and abuse.
Perform other duties as assigned.

Job Type

Hourly

Number of Positions Remaining

1

Job Expires

19-Aug-2024

Benefits Overview

Health & FSA

RFTRPTINTTFTTPT Medical and Dental Insurance✓✓ ✓ Flexible Spending Accounts✓✓ Health Savings Account (HSA)✓✓ ✓ Health Reimbursement Arrangement (HRA)✓✓ ✓

Comprehensive medical and dental plans are available to eligible associates. Coverage begins on your first day – with no waiting period. For more information regarding medical plans offered, visit .

The health care flexible spending account (FSA) allows associates to use pretax dollars for eligible out-of-pocket healthcare expenses for themselves and their dependents. We also offer a dependent care flexible spending account for qualifying day-care expenses.

Health savings accounts (HSAs) and health reimbursement arrangements (HRAs) include an annual employer contribution, which helps reduce your out-of-pocket costs on eligible health care expenses.

Disability & Life Insurance

RFTRPTINTTFTTPT Short-Term and Long-Term Disability✓ Basic Associate Life Insurance✓✓ Supplemental Associate Life Insurance✓ Personal Accident Insurance✓✓✓ Dependent Life Insurance✓ Long-Term Care✓✓

We provide a disability plan that offers both short-term and long-term income benefits. The plan pays a weekly or monthly benefit of 66 2/3% of your annual pay after a waiting period. Life insurance is available to associates, their spouses, and dependents.

Retirement Options

RFTRPTINTTFTTPT Retirement (Pension) Plan✓ Exchange 401(k) Plan✓✓

The Exchange is committed to helping you prepare for retirement, whether it's in the near future or many years down the line. We want you to retire on your terms, and we understand that saving for retirement can be challenging. That’s why we offer a traditional pension plan along with a 401(k) retirement savings plan.

The Exchange has an automatic enrollment process for the traditional pension plan for all newly hired and rehired regular full-time associates. Regular full-time and part-time associates are automatically enrolled in 401(k) unless they opt-out.

RFT =regular full time | RPT =regular part time | INT =intermittent | TFT =temporary full time | TPT =temporary part time

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