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Customer Service Representative for Military Apparel
2 months ago
Job Overview
** $1,000 Hiring Bonus, Contact HR for details **
As a Customer Service Representative at the Exchange, your primary role will be to assist our military personnel in acquiring the uniforms they require. Attention to detail and a quick learning ability are essential for this position. Your expertise will empower customers to shop confidently, knowing you can assist with sizing, locating insignias, and addressing any other needs they may have. Staying informed about policy updates is crucial. Most importantly, your positive demeanor will encourage repeat visits from customers.
We provide flexible scheduling options, comprehensive medical, dental, life, and disability insurance, paid time off, holiday pay, and a traditional pension along with a 401K plan for eligible associates. Additionally, you will have access to base facilities and our Mass Transit program, enjoying the benefits of being a DoD employee.
What to Expect as a Customer Service Representative at the Exchange:
We recognize that you have many options for employment. However, working at the Exchange is the beginning of a rewarding journey. While you facilitate our customers' needs, we prioritize your development. Our workforce is our greatest asset, and we are committed to fostering your growth by providing the necessary tools and resources for your success. Becoming part of the Exchange means joining a team dedicated to your advancement.
Job Requirements
Job Grade
1
Job Tier
0
Career Area
Retail Operations
Supervisor
No
About Us
The Army & Air Force Exchange Service, commonly referred to as "the Exchange," serves as the retailer on US Army and Air Force installations globally. As an $8 billion enterprise, it ranks among the top retailers, operating department stores, convenience stores, restaurants, movie theaters, and an online shopping platform to cater to Soldiers, Airmen, and their families. The Exchange ensures that service members have access to US goods and services, no matter where they are stationed.
Our Mission
We are looking for associates who are passionate about delivering exceptional customer service and dedicated to supporting those who serve, including our Soldiers, Airmen, and their families.
Job Qualifications
High school diploma or equivalent is required. Retail experience and a demonstrated willingness to take on additional responsibilities are preferred.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be adjusted without reposting.
Additional Qualifications/Requirements
Additional Qualifications/Requirements:
Familiarity with military ranks and insignias is preferred Willingness to cross-train and assist in other areas of the store as needed Must maintain a welcoming and helpful attitude towards customers and team members Cash handling experience is preferred Strong communication skills are essential Basic computer skills are required Retail experience is preferred Schedule:This is an Intermittent Position with hours ranging from 0-34 weekly based on operational needs, including rotating shifts and days off. We seek qualified applicants who must be available to work during the following days/hours:
SATSUNMONTUEWEDTHUFRIOFFOFF1200OFF1200OFF1200OFFOFF1800OFF1800OFF1800
Salary Minimum
$16.00
Salary Maximum
$22.51
Key Responsibilities
Deliver a high level of customer satisfaction through exceptional service. Greet each customer upon contact and assess their needs, offering alternative options and resolutions. Maintain a welcoming environment, actively engage, and build trust with customers to provide a personalized shopping experience.
Utilize superior sales skills to offer product knowledge in one or more sales areas, adhering to merchandise presentation standards, including arranging space on the sales floor, setting up promotional displays, and ensuring cleanliness of the assigned area.
Assist customers with price changes, special orders, online orders, and rain checks. Provide guidance on military uniform dress requirements and insignia, and assist with minor alterations as needed.
Promote the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to enhance sales growth and customer loyalty.
Operate a cash register or sales-related equipment to manage new accounts, conduct sales, refunds, or similar transactions. Ensure accuracy in payment processing and change-making.
Ensure compliance with fire, safety, sanitation, and security regulations, safeguarding fixed assets, cash, and inventory. Implement loss prevention procedures and alert management of potential issues.
Perform other duties as assigned.
Job Type
Hourly
Number of Positions Remaining
1
Job Expires
19-Aug-2024
Benefits Overview
Health & FSA
RFTRPTINTTFTTPT Medical and Dental Insurance✓✓ ✓ Flexible Spending Accounts✓✓ Health Savings Account (HSA)✓✓ ✓ Health Reimbursement Arrangement (HRA)✓✓ ✓Comprehensive medical and dental plans are available to eligible associates, with coverage starting on the first day of employment – no waiting period. For more information regarding medical plans offered, visit .
The health care flexible spending account (FSA) allows associates to utilize pretax dollars for eligible out-of-pocket healthcare expenses for themselves and their dependents. A dependent care flexible spending account is also available for qualifying daycare expenses.
Health savings accounts (HSAs) and health reimbursement arrangements (HRAs) include an annual employer contribution, which helps reduce out-of-pocket costs for eligible healthcare expenses.
Disability & Life Insurance
RFTRPTINTTFTTPT Short-Term and Long-Term Disability✓ Basic Associate Life Insurance✓✓ Supplemental Associate Life Insurance✓ Personal Accident Insurance✓✓✓ Dependent Life Insurance✓ Long-Term Care✓✓We offer a disability plan that provides both short-term and long-term income benefits. The plan pays a weekly or monthly benefit of 66 2/3% of your annual pay after a waiting period. Life insurance is available to associates, their spouses, and dependents.
Retirement Options
RFTRPTINTTFTTPT Retirement (Pension) Plan✓ Exchange 401(k) Plan✓✓The Exchange is committed to ensuring you are financially prepared for retirement, whether that is in the near future or many years ahead. We aim to help you retire on your terms, recognizing that saving for retirement can be challenging. Therefore, we offer a traditional pension plan along with a 401(k) retirement savings plan.
The Exchange has an automatic enrollment process for the traditional pension plan for all newly hired and rehired regular full-time associates. Regular full-time and part-time associates are automatically enrolled in 401(k) unless they opt-out.
RFT =regular full time | RPT =regular part time | INT =intermittent | TFT =temporary full time | TPT =temporary part time
