Customer Service Representative

4 weeks ago


Buffalo, New York, United States Aaron's Full time

Job Summary:

Aaron's is seeking a highly skilled Customer Account Manager to drive the success of our stores by leading the customer accounts department. The ideal candidate will have a strong ability to connect with customers, demonstrate empathy, and navigate difficult conversations.

Key Responsibilities:

  • Attain and upkeep of customers' accounts, including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
  • Assist General Manager with operational functions, including account recommendations, payment frequency, and payment history to monitor accuracy.
  • Build authentic customer relationships to support customers in their ownership goals and drive sales.
  • Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
  • Review and close lease agreements, including confirming customer identification, collecting money, and obtaining customer signatures on lease agreements.
  • Contact customers who have not renewed merchandise agreements.
  • Maintain customers' contact over the phone and through home visits.
  • Update customers' information and maintain accuracy.
  • Manage entire accounts staff to achieve daily, weekly, and monthly accounts department goals.
  • Clean and certify merchandise in the cleaning station for all merchandise personally returned.
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
  • Load, secure, and protect product in company vehicle.
  • Safely operate company vehicle.
  • Assist the Sales Team as needed.
  • Any other reasonable duties requested by management.

Requirements:

  • United States: at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy, including satisfactory MVR (driving record).
  • Canada: at least the age of 18.
  • Must meet DOT requirements to obtain certification in required states (United States).
  • Ability to work a schedule of hours varying from 8 am to 9 pm.
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
  • Two years of college or two years of previous management experience preferred.
  • High School diploma or equivalent preferred.
  • Excellent interpersonal and communication skills.
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively.
  • Proper telephone etiquette.
  • Uphold the Aaron's Brand and protect company assets.
  • Maintain a professional appearance.
  • Proficient computer skills.


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