Customer Service Representative

3 weeks ago

Buffalo, New York, United States Legends Full time
Job Summary

The Customer Service Representative plays a vital role in ensuring the customer experience is smooth and efficient. This position is responsible for executing orders from start to finish, ensuring completion, accuracy, and customer satisfaction.

Key Responsibilities

Quotes product based on customer specifications
Orders product based on customer requests
Completes art sheets required prior to an item being prepared for production
Inputs customer orders into invoicing system
Reviews customer billing and invoicing prior to it being submitted to the customer
Reviews and updates quarterly WIP reports and submit to Vice President of Sales
Provides customer support regarding orders, returns, shortages, damages, and back ordered products
Processes customer credits in the invoicing system
Supports outside sales Representatives and their customers
Reconciles vendor invoices with customer invoices
Meets with customers to determine their needs and advise them on how ADPRO can help meet those needs
Checks in and receive products from vendors when time sensitive
Files customer order documentation

Requirements

Good interpersonal and customer service skills, well-developed verbal and written communication skills, and the ability to work with internal and external clients
Sound organizational, records management, time management skills, and attention to detail
The ability to effectively prioritize responsibilities, meet assigned deadlines, and manage the related stress

Qualifications

A bachelor's degree
A minimum of one year of experience in a similar position, or
An equivalent combination of education and experience
Proficient in Microsoft Office products, invoicing systems, online vendor sites

Benefits

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan

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